Ebb Dunedin match substance with style
Modernist boutique hotel in New Zealand harness Mews Payments, Mews Guest Journey and more.
Ebb Dunedin customer story
ADR increase
15%
in six months over 2021
direct bookings
60%
chargebacks
Zero
About Ebb Dunedin
Ebb Dunedin is a design-led boutique hotel in Dunedin, a city on New Zealand’s South Island. The distinctive, modernist building was created by award-winning architect Gary Todd, and the striking atrium is filled with works by some of New Zealand’s best artists.
Each of the hotel’s 28 rooms are carefully curated, while an onsite café and wine bar next to the atrium garden adds to the sense of sophistication. They first opened their doors in 2021 and chose Mews to act as their hospitality cloud, powering payments, the guest journey, and much more.
Safe and simple payment processing
Pain
Payments can take up a huge amount of time for guests and staff, whether it’s processing transactions or performing reconciliation.
Solution
Ebb uses Mews Payments, a fully integrated payment gateway that uses automation to instantly process transactions. The high level of security means that payments are verified by guests, resulting in very low levels of fraud and chargebacks. Automation is also a big time saver and eliminates the need for any printing of receipts.
Result
• 100% payment automation through Mews Payments for credit card transactions
• Zero chargebacks in 2021
“Automated payments are a game changer. Digital receipts and automatic reconciliation help to make it a much faster, smoother experience for our team and for guests.”
Looking ahead
The team at Ebb-Dunedin are keen to build on the success of their first year in operation. They will continue to explore new integrations that complement the hotel’s modern design, while ensuring their guests continue to enjoy a tailored, luxury stay.
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Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?