Hotel Cadenberge has zero chargebacks after moving to the cloud
Since switching to Mews, this German property has benefited from fast-tracked staff training, zero chargebacks and increased connectivity.
Hotel Cadenberge customer story
Fast
staff training thanks to Mews University
0%
chargeback rate with Mews Payments
Easy
transition to a modern, cloud-based system
About Hotel Cadenberge
Hotel Cadenberge is one of four Mews-powered properties in havenhostel Deutschland group operating across northern Germany. It offers 18 rooms, a bowling and skittles alley, three event venues for up to 200 guests and a "bistrorante" serving both modern and traditional German dishes. After seeing the success of their sister properties with Mews, the hotel switched from HS3, a server-based PMS, to a cloud-native solution, bringing all operations under one system. As part of the havenhostel Deutschland group’s journey toward modernization, Mews has become an integral tool in achieving greater flexibility by streamlining operations.
"Hospitality is clearly moving toward cloud-based solutions. Mews is very advanced and continuously evolving, offering clear advantages over older systems. Those benefits far outweigh the cost."
An effortless switch to a cloud-based system
Challenge
Hotel Cadenberge recognized an opportunity to enhance flexibility and streamline operations, moving beyond the constraints of their previous server-based solution.
Solution
The transition to a cloud-based system posed minimal challenges, thanks to a dedicated onboarding manager who guided Hotel Cadenberge through each question and concern. Regular calls allowed for open points to be clarified and follow-ups to be addressed, which helped the team feel well-supported throughout. Approximately 200 reservations were transferred over seamlessly, followed by training sessions that tackled common questions, particularly around invoicing and billing. The staff has found Mews to be very intuitive – with no need to juggle countless windows, reception processes are now much faster and simpler.
Result
- Happier, more empowered staff
- More flexibility in daily operations
"We frequently use Mews Community to connect with other hoteliers. I find this exchange very helpful, particularly on topics like city tax and guest data recording."
Solving staff shortages with Mews University
Challenge
Their previous PMS offered limited training resources, so new hires without prior experience often struggled to get up to speed quickly.
Solution
Mews University not only ensures fast and effective staff onboarding but also helps Hotel Cadenberge address the skilled labor shortage. With online courses available with German subtitles, new and experienced employees could train remotely before starting work. Mews University’s simple structure and single-tab navigation drastically reduced training times, and the ability to track employees' progress gave management valuable oversight. Hotel Cadenberge now finds it much easier to hire staff without prior hospitality experience.
Result
- Quicker staff training times
- A wider hiring pool
"We like how user-friendly Mews University is. New hires can study from home and start taking reservations on day one – a huge advantage."
Zero chargebacks with Mews Payments
Challenge
The team wanted to eliminate the need for an external payment provider and make the payment process less clunky.
Solution
With Mews Payments, Hotel Cadenberge saw instant improvements in transaction efficiency. Chargebacks dropped to zero, and guest experience is much smoother. When a guest uses their credit card on-site, the process is seamless: charges are immediately debited, and card information is tokenized and stored securely on the guest profile, allowing them to effortlessly make additional purchases. With tokenization, information is encrypted, so sensitive data is never seen or collected, and an integrated payment terminal provides consistently quick processing.
Result
- Zero chargebacks since switching to Mews
- Reduced risk of fraud, theft and manual errors
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Make it remarkable.
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