Leven Manchester wows guests and boosts revenue
The UK boutique hotel creates thoughtful, seamless stays for their guests by harnessing the power of an integrated PMS and POS.
Leven Manchester customer story
RevPAR increase
12%
in first four months
online check-in rate
33%
payment automation
100%
for card transactions, using Mews Payments
About Leven Manchester
Leven Manchester is a design hotel housed in a historic red brick cotton warehouse in Manchester’s vibrant Village area. Their philosophy of living in the moment runs through their stylish property, with thoughtfully designed rooms that welcome guests from as little as one night to as long as one year. As well as a café and bar, their lobby hosts regular events, most recently a series of art exhibitions, cementing the hotel’s place in the local community.
“We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal.”
One in three guests check in online
Challenge
Changing travel expectations mean that many guests now expect to get to their rooms faster upon arrival, while also dealing with minimal admin.
Solution
Online check-in, part of Mews Guest Journey, allows guests to fill in all of their details before they arrive, including signing digital registration cards. This saves time for guests and staff, and means that their interactions don’t have to be primarily transactional. Guests who check in online are also typically more engaged in their stay, with a higher total spend.
Result
• 33% of guests use online check-in
• 9% higher ADR for guests who use online check-in
• Up to an hour saved per day for the front desk team
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Speed and security for every payment
Challenge
Taking and processing payments can be time-consuming and disruptive to the guest experience.
Solution
Leven Manchester use Mews Payments to automate their transactions. Staff can instantly process transactions in just a single click throughout the guest journey, eliminating manual errors and freeing your team from repetitive card data entry. The first time a guest makes a card payment, it’s authorized through 3D Secure, increasing security. For future payments on the same card, the guest doesn’t need to go through the same authorization process, ensuring a more seamless payment journey.
Result
• 100% automated card payments through Mews Payments
• 0.05% chargeback rate (ten times better than the 0.5% industry average)
Mews POS digitizes Leven's bar and café
Challenge
Leven Manchester run a busy bar and café that need to be fully integrated with their hospitality cloud in order to give guests a seamless stay.
Solution
Part of the Mews ecosystem, Mews POS is an all-in-one cloud restaurant management that helps hoteliers achieve end-to-end digitization. By providing total visibility across F&B and seamlessly integrating with Mews Operations and Mews Payments, Mews POS allows Leven Manchester to put their guests at the heart of their operations.
Result
• Enhanced guest experience with the ability to order and pay from their mobile phone, wherever they are
• A user-friendly platform for staff, improving efficiencies and reducing admin
“We’re really happy with Mews POS. It connects seamlessly with the rest of Mews and empowers our F&B team to work faster and give guests a better dining experience.”
Conquering staffing challenges
Challenge
Hiring staff without hospitality experience is one of the biggest challenges for hoteliers in Manchester.
Solution
Because Mews is so intuitive and easy to use, Leven Manchester can hire staff without prior hospitality experience. This not only widens their talent pool but also improves staff retention by eliminating mundane tasks and boosting morale. Mews streamlines operational processes for its users, automating any task that doesn’t add value to the guest experience. As a result, the team can focus more on the most rewarding part of hospitality: engaging with their guests.
Result
• Easy staff training boosts efficiency• The team can hire staff based on their personalities as opposed to their hospitality experience
Looking ahead
Leven Manchester may be a young hotel, but they’re incredibly ambitious. They aim to become the go-to hotel for meaningful stays in Manchester, as well as a creative hub for the local neighborhood. Exploring new automations throughout the guest journey is also high on the list, with the intention of creating an even more personalized guest experience.
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Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?