Maison Mère successfully sets the new standard of hospitality using Mews
The Parisian four-star hotel redefines traditional hospitality by leveraging automation through an easy-to-use platform with multiple integrations.
Maison Mère customer story
RevPAR increase
37%
(first seven months of 2023 vs. 2022)
average upsell value
€104
higher average booking value
€163
About Maison Mère
Located in a chic area of Paris, Maison Mère is a four-star hotel with 51 rooms that has embraced the best hybrid hospitality trends. Each space contributes to Maison Mère's unique identity: from a coworking café with premium tech to a pop-up store and art gallery. Nectar, their proprietary restaurant and innovative cocktail bar, celebrates the art of culinary delights while providing a space for the locals and guests to meet and connect. With a Maison Mère membership, guests can access exclusive events such as private parties and secret workshops.
“We’re really happy with Mews. The interface is so simple to use – it empowers our team to work faster and impress our guests with a flawless stay.”
The most user-friendly hospitality cloud
Challenge
The key to unlocking more efficiency is the simplicity of use. Many hospitality platforms have complex interfaces that can be overwhelming for staff, leading to frustration.
Solution
Maison Mère wanted to embrace digital processes throughout their properties, powered by an efficient tech stack. As the most user-friendly hospitality cloud, Mews helped the team be more agile. From reservation dashboards to revenue reports, each screen has a modern, clean design that is easy to use and understand. This also translates to a smoother guest experience – upgrading a stay with a breakfast buffet, a bottle of champagne or a romantic gift set is just a click away.
Result
• €104 average upsell value
• €163 higher average booking value
• 7.4% of reservations are upgraded through Mews Booking Engine
A smoother, more efficient workflow thanks to automation
Challenge
A flawless guest experience requires hotel operations to flow smoothly. Tedious admin tasks are not only frustrating for guests – being locked behind screens is time-consuming for staff and disrupts their workflow.
Solution
The team automated and streamlined many of their operations through Mews Hospitality Cloud, seeing excellent growth and results. It also saves time for guests and staff, resulting in more personal interactions that redefine the meaning of five-star service. Maison Mère fully leverages automated personalization through Duve, an integration partner connected via Mews. This way, their guests can access tailored experiences in any language, whenever it suits them.
Result
• 33% ADR increase (first seven months of 2023 vs. 2022)
• 37% RevPAR increase (first seven months of 2023 vs. 2022)
Rapid deployment and efficient staff training
Challenge
Because of the ongoing hotel staff shortages, properties often need to hire staff without previous experience in hospitality. Showing them how to use a complex PMS demands too much time and energy from busy colleagues.
Solution
Implementation with Mews can be done remotely, bringing down costs and speeding up onboarding time. Thanks to Mews University, new team members at Maison Mère – even those with no experience in hospitality – benefit from quick and efficient onboarding. They can master the relevant areas of Mews Hospitality Cloud using role-based self-paths, with no need for supervision. Instructive video tutorials and certification fully support new hires as they get familiar with the platform.
Result
• Swift training of new staff via Mews University, followed by targeted team-by-team specifics
• One month between the welcome call and go-live
• Expanding the hiring pool outside of hospitality
“Mews’ connectivity is what sets it apart. Their marketplace of integrations is so impressive – we’re using 17 integrations to optimize our workflow in every possible area.”
Looking ahead
Maison Mère plans to start managing their co-working space with Mews. Besides automating the process, the move will unlock the potential to grow revenue even more with multiple service bookings. With this step, they’ll be centralizing all their services on Mews.
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