Hotel management group embraces Mews' flexibility
The Spanish hostel and apartment brand grew their business and streamlined operations to help staff and guests.
Mola! customer story
yearly growth rate
17%
with Mews as their hospitality system
faster check-ins
80%
thanks to auto space allocation, payment collection and more
hours saved per week
10
through automated reports
About Mola! Hostel and apartments
Mola! are different because they operate two different properties in the same location in Madrid: a hostel and apartment suites. Both operations are run like a family business with a touch of the boutique, and the 100,000+ annual guests are always made to feel at home, whether they’re staying for a night or a month.
Mola! needed a solution that complemented their hybrid model and would help staff to improve operational performance. The priorities were a faster check-in process to reduce the long reception queues, and more agile and accessible reporting to help the business grow.
Staff training time cut by 3+ weeks
Pain
Prior to Mews, it typically took a month of training and supervision before a staff member could be made responsible to perform solo actions like check-in, check-out and charging reservations.
Solution
Mews is an intuitive, user-friendly platform that comes with comprehensive self-learning tools like Mews University. As well as reducing strain on senior staff, it ultimately provides guests with better service because staff have more time to chat and provide a warmer welcome.
Result
• Front desk training cut from 1 month to 2 days
• Management can hire a more diverse team, not only people with existing hospitality experience
Average check-in time was cut by 8 minutes
Pain
Manual check-in tasks such as space allocation and payment collection had to performed upon arrival, causing long delays. An on-site server caused further problems, because in the case of technical problems, the whole system would go down and no one could be checked in or out.
Solution
Mews Operations eliminates many of the problematic manual processes. Payment can be taken when the booking is made, room allocation is automated, and passports are easily scanned in order to gather accurate details instantly. Moreover, cloud-based servers mean that there’s no downtime or risk of local server failure.
Result
• 80% faster average check-in time, reduced from 10 minutes to 2 minutes
• Zero overbookings, unlike previous system
“With Mews, the management of Mola Hostel & Suites is a symphony of efficiency. The flexibility and adaptability of the platform make complex things simple, turning management into a really cool experience.”
Mews Business Intelligence transforms reporting
Pain
Mola! needed accessible and reliable reporting to make important business decisions.
Solution
With Mews Business Intelligence, reports are available on demand, and can be automatically sent via email at your chosen frequency. For example, Marius receives daily emails every morning and created a personalized revenue dashboard with automated updates from live Mews data.
Result
• 8–10 hours saved every week
• Automated daily reports and customized dashboard
• No more manual errors because data is pulled directly
Quick and easy integrations help increase ADR and occupancy
Pain
Performance analysis was performed manually, and it was difficult to integrate with other hospitality tech solutions.
Solution
Mews Marketplace provides unrivalled connectivity to the best hospitality tech tools. Because of this, Mola! were able to integrate with key solutions such as Pace, which had a huge impact on revenue management.
Result
• 17% year-on-year growth
• €8.50 ADR increase and 10% occupancy increase over three years
• 85% occupancy
“The good optimization of resources and easy usability of Mews make coordination between reception, cleaning and administration departments simple and fast. We can resolve any issue almost immediately.”
Looking ahead
Mola! hope to continue to streamline and make improvement on their key metrics as they embrace automation and more integrations. As well as expanding their presence in Madrid, the brand are planning to open a camping location on Spain's north coast, which will also be run using Mews.
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