Scribner's Catskill Lodge: where Mews powers luxury hospitality

Challenge

Before Mews, Scribner’s Catskill Lodge struggled with a difficult-to-use PMS that required extensive training, lacked real-time insights and slowed down team efficiency. Their previous system detracted from the relaxed, guest-centric atmosphere they wanted to maintain. 

Solution

Mews significantly improved operational efficiency at Scribner’s Catskill Lodge. Its user-friendly interface simplified managing reservations, filtering and adjustments. With a more intuitive PMS in place, the team now spends more time engaging with guests rather than getting caught up in admin. This has led to improved time management and a smoother workflow across departments. Real-time analytics and integrations with systems like Akia for guest communication have further enhanced overall efficiency. This alignment helps the team maintain the serene, guest-centric atmosphere their visitors love. 

Result

• $122 average value added per reservation

Challenge

Handling payments – whether processing refunds or syncing charges from the restaurant – was cumbersome and prone to delays with the previous system.

Solution

Mews Payments offered a quick, user-friendly solution for both refunds and charges, integrating effortlessly with the restaurant’s system. Room charges can be processed directly through Mews, making the check-out experience more enjoyable for both guests and staff. Scribner's Catskill Lodge now has an efficient, error-free payment process, contributing to a hassle-free guest experience. 

Result

• 0.03% chargeback rate (industry average is 0.5%)

Challenge

With multiple departments – Front Desk, Housekeeping, Accounting and Marketing – working on disconnected systems, efficiency was difficult to achieve. Managing tasks and reporting often took longer than necessary.

Solution

Mews centralized all operations into one easy-to-use platform. The intuitive system allows every department to function more efficiently, from reservations and housekeeping coordination to refunds. Scribner’s Catskill Lodge staff now spend significantly less time on operational tasks thanks to Mews. The platform allows team members to quickly access essential data, improving decision-making and ensuring a seamless guest experience. They’re also reporting faster training times and smoother onboarding for new staff.

Result

• Centralized operations and real-time communication between departments