Slagharen Themepark & Resort manages its complex operations through Mews
The Dutch theme park, part of the global Parques Reunidos group, uses Mews to automate numerous processes and streamline staff and guest experiences.
Slagharen Themepark & Resort customer story
Payments processed automatically
100%
saved per check-in
> 1min
live integrations
10
About Slagharen Themepark & Resort
Slagharen Themepark & Resort is a large amusement park and holiday resort in the Netherlands. Over a million visitors arrive every year to enjoy its rides and attractions, restaurants and entertainment.
There are 855 separate lodging spaces available for stays, with a variety of accommodation types from premium lodges to camping. Slagharen is owned by Parques Reunidos, who operate a number of theme parks around the world. Going forward, the brand will use Mews to manage all of their lodging.
“Slagharen is not only a holiday park, but also an attraction park. We needed a system that was open to easily connect and share data with other systems, and we found a very good solution in Mews.”
Streamlined check-ins, even during busy times
Challenge
Most guest stays begin on Friday afternoon, meaning hundreds of arrivals need to be handled efficiently in a short space of time.
Solution
Mews’ simple and logical user interface helps to make check-in fast and easy. Also, offering guests the option to check in online saves further time for staff and reduces queues on site. This is particularly helpful during the global staffing shortage, as the Slagharen team was able to operate effectively with fewer staff.
Result
• More than one minute saved per check-in, saving the equivalent daily work of more than one full-time employee
• More time to spend on guest engagement
Fully automated payments through a custom API
Challenge
Traditional payment processes were slowing down check-ins upon arrival. There were also time-consuming manual processes for staff, including registering payments and reconciliation.
Solution
Slagharen created their own payment service and connected it to Mews using Mews Open API. It’s now responsible for all payments – over 85% of guests pay upfront. The finance team no longer has to manually register payments or reconcile differences as it’s all automated. They also use Mews Terminals for a fully connected payments ecosystem.
Result
• 100% of payments are processed automatically
• Big time savings for the finance and front-desk teams
• 3 chargebacks in two years
An enterprise, multi-property solution
Challenge
Parques Reunidos looked for a hospitality cloud that could be implemented across its whole portfolio. Among other things, this required multi-property and international support.
Solution
Mews Hospitality Cloud works seamlessly across different properties and borders. The user interface is intuitive and in the local language, making it fast for new staff to onboard. Mews is also fully cloud-based, meaning no costly or complicated server installations and maintenance, plus a higher uptime.
Result
• Mews is already live in Slagharen (Netherlands), Safari Park (Spain) and will be used for the new Tropical Island (Germany)
• Support in all major languages
• Guaranteed 99.9% uptime through Mews’ SLA
“Reporting in Mews is easy, saving a lot of time across departments. Reports can also be scheduled, again resulting in big time savings, and we can be sure the data is always accurate and up to date.”
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