Swiss Hotel Apartments ushers in a new era of luxury with Mews
The Swiss luxury serviced apartment provider is setting new standards in luxury hospitality, with operational efficiency and guest personalization at the heart of their business.
Swiss Hotel Apartments customer story
30%
increase in direct bookings, reducing dependency on OTAs
20%
faster check-in and check-out, improving guest satisfaction scores
25%
faster housekeeping turnaround times
About Swiss Hotel Apartments
Swiss Hotel Apartments operates 48 luxury properties across Switzerland, from Interlaken to Montreux. With more than 50 unique room types, each location offers fully equipped luxury apartments with high-end amenities. The properties also feature bars, restaurants, spas and meeting rooms, providing guests with a complete luxury experience.
However, bogged down by an inefficient PMS, they sought to streamline operations, enhance guest personalization and integrate innovative technology to differentiate themselves in the luxury hospitality sector. Enter Mews.
"Mews has been a real game-changer for us. The automation, real-time updates and the ability to personalize each guest experience have helped us redefine luxury serviced apartments."
Effortless multi-property management
Challenge
Managing multiple properties across Switzerland, the team struggled with fragmented and manual booking processes. This led to overbookings, inaccurate availability updates and difficulties in syncing guest data across properties.
Solution
Swiss Hotel Apartments adopted Mews Multi-Property to centralize operations. Now, bookings and room availability are synchronized across all locations in real time. Centralized task management eliminated repetition, reduced manual errors and significantly improved efficiency. With quick access to reservations and guest information across their entire portfolio, the team can operate without friction. Plus, adding and syncing new properties is effortless, ensuring smooth scalability without IT headaches.
Result
- Seamless coordination across all 48 properties
- Bulk rate management improves consistency, speed and guest experience
"Driven by optimized pricing and streamlined service delivery, we can easily enhance revenue per available apartment (RevPAR) - something that wasn't possible before Mews."
Smarter operations, smoother workflows
Challenge
Before switching to a cloud-native PMS, the team faced challenges in maintaining operational efficiency while delivering high-end hospitality. Inefficient check-ins and check-outs, housekeeping delays and poor interdepartmental communication often disrupted the guest experience.
Solution
With Mews, Swiss Hotel Apartments can meet unique guest expectations at each property through swift coordination between front desk, housekeeping and concierge services. Mews Kiosk and Guest Journey further improved their daily operations by introducing self-check-in. Guests can access their apartments without waiting at the front desk - a key feature for maintaining efficiency while upholding luxury service standards. Through Mews Operations, housekeeping teams receive instant notifications when guests check out, enabling faster turnaround times and better property readiness.
Result
- 20% faster check-in and check-out
- 25% faster housekeeping turnaround times, ensuring rooms are ready for guests more quickly
"The digital-first solutions from Mews have improved our operational efficiency. As we create a seamless guest journey from booking to check-out, our guests now enjoy an unparalleled level of convenience."
Turning guest preferences into lasting impressions
Challenge
Before Mews, Swiss Hotel Apartments struggled to track guest preferences across their different locations due to a lack of real-time guest data. This made it difficult to anticipate guest needs and deliver a consistently personalized experience.
Solution
Swiss Hotel Apartments integrated CRM and guest preference tracking tools within Mews, allowing them to seamlessly track and anticipate guest needs, from room preferences to personalized welcome amenities. They also integrated their in-house concierge services - guests can now request limousine services, spa bookings, or in-room dining through a smooth digital interface. They can also book a parking spot or pay extra for an early check-in within a few taps. This resulted in higher guest retention and satisfaction, with many guests highlighting the ease of digital interactions and the high level of personalization in their feedback.
Result
- 30% increase in direct bookings, driven by personalized offers and a better guest experience
- An average rating of 4.9/5 across all properties
- €120 of average value added per reservation in Mews Booking Engine
Looking ahead
Swiss Hotel Apartments stays committed to innovating hospitality through technology, offering their guests the finest in Swiss luxury and digital convenience. The team plans to integrate more AI-driven personalization and automate guest service interactions even further to remain best-in-class.
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