On the road to innovation: The Local's success with Mews

Challenge

Manual and time-consuming tasks that often lead to inefficiencies and errors should be fully automated. Additionally, integrations often involve high upfront costs, ongoing maintenance fees, and technical complexities. This makes it difficult for smaller and independent properties such as The Local to implement modern technology solutions. 

Solution

The team recognizes the enormous value of an open API and a robust marketplace of over 1,000 best-in-class integrations. This accessibility fosters innovation, enabling The Local to leverage a full suite of tailored tech solutions that meet their specific needs and preferences. By embracing an intuitive and user-friendly Mews Booking Engine, the team has seen their direct bookings – and profits – increase. It's powerful yet easy to use. With modern and automated methods of maximizing the property's potential, The Local has more time to focus on delivering remarkable hospitality. 

Result

• Zero connection fees for custom APIs

• $80 average added value per reservation

• 13% online check-out rate 

Challenge

The key to optimizing profitability and attracting more guests? Flexible pricing rules. The Local aimed to implement dynamic pricing strategies based on demand, occupancy rates and competitor pricing. 

Solution

Efficient payment handling is paramount in property management, and with Mews, The Local has streamlined this process to perfection. Through a direct integration with RoomPriceGenie via Mews Marketplace, they can automatically and dynamically adjust rates based on various attributes and available inventory. Setting rules allows the system to effortlessly adapt to changes, eliminating the need for manual updates. Mews Payments ensures that property and guest data are securely stored and processed, with automated processes reducing the risk of fraud, theft or manual errors. 

Result

• Automated payments based on rate plans

Challenge

When issues such as booking errors arise, prompt resolution is crucial. Delays in response times and difficulty accessing knowledgeable support staff can lead to disruptions in hotel operations and impact guest satisfaction. 

Solution

The Local team relies on Mews Digital Assistant, an AI-powered chatbot, for support with troubleshooting, general information, how-to instructions and more. The chatbot instantly provides helpful answers and links to articles for additional context, empowering The Local to overcome operational obstacles independently. When direct assistance is required, they promptly receive personalized support from their customer success manager. 

Result

• Instantly solving operational obstacles

• Proactive customer support