The Regent sets a new standard for tech-powered aparthotels using Mews

Challenge

For aparthotels, self-service functionalities are paramount. The Regent wanted to enhance efficiency, streamline operations and provide seamless guest experiences through automation. 

Solution

Automated payments lead to a seamless experience – it’s easy for guests to pay and staff to process payments. Every transaction at The Regent is enacted with a high level of security thanks to Mews Payments. Tokenization and end-to-end encryption ensure no sensitive data sits with Mews, minimizing the risk of staff mistakes. Automated e-mails are another time-saving area for the Regent team. Personalized messages sent through Mews provide timely information, making guests feel valued and informed throughout their stay. 

Result

• Huge time savings and a cross-departmental productivity boost 

Challenge

How can new staff members start using complex systems like a PMS as quickly as possible without demanding too much time and attention from busy colleagues? 

Solution

Mews University ensures a smooth onboarding for all new team members at the Regent, regardless of their previous experience in hospitality. Role-based learning paths guide staff through the relevant areas of Mews Hospitality Cloud without supervision, while instructive video tutorials and certification ensure every new starter can use the platform confidently. Finally, weekly live webinars allow team members to receive direct training from Mews experts whenever needed. 

Result

• 1 day of training for new staff on Mews University, followed by targeted team-by-team specifics