THIS HO(S)TEL becomes that high-performing communal hub with Mews
By leveraging Mews to handle operational complexities, the Dutch ho(s)tel has created a warm, community-driven guest experience.
THIS HO(S)TEL customer story
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36%
higher booking value for direct bookings compared to channel manager
77%
check-out rate via Mews Kiosk
10
integrations via Mews Marketplace
About THIS HO(S)TEL
Located in Amsterdam, THIS HO(S)TEL is redefining the cube experience with an innovative minimalist design that balances privacy and social interaction. With 110 rooms, each featuring fresh linen, ventilation and free WiFi, the hostel offers modern yet private accommodations. A dedicated team, empowered by a cutting-edge hospitality cloud, ensures an exceptional guest experience.
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"Hospitality is about people, not paperwork. With Mews handling the manual bits, we've transformed from receptionists into friendly faces, so that every guest feels welcomed and eager to return."
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Setting the tone with pre-arrival emails
Challenge
Many guests arrived unaware of THIS HO(S)TEL's unique concept and the differences from traditional hotels, leading to mismatched expectations. The team needed a way to communicate their distinctive offering before arrival.
Solution
Using Mews, THIS HO(S)TEL introduced pre-arrival emails that set clear expectations, while also gathering guest preferences and promoting add-ons like breakfast. The emails establish a welcoming and informal tone while providing local recommendations to make each stay special. Proactive communication helps eliminate surprises and ensures guests arrive informed and excited.
Result
- Early rapport-building with guests, making them feel more prepared for their stay
"Mews has redefined what it means to provide personal service. With the right tools, we've created deeper connections with our guests."
Mews Kiosk: convenience for guests, efficiency for staff
Challenge
With a small team and high guest turnover, THIS HO(S)TEL needed to simplify check-in and check-out without compromising the guest experience.
Solution
Mews Kiosk streamlines the process with easy-to-follow dynamic forms. Guests can check in by entering their last name or scanning a QR code sent via email. The system also identifies early arrivals, allowing staff to proactively offer early check-in services, which guests greatly appreciate. By reducing wait times and manual tasks, the kiosk frees up the team to focus on personal interactions.
Result
- Self-check-in, check-out and key management via Mews Kiosk
- The small team of six can dedicate more time to guest experience, helping reduce the staff cost
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A 24/7 digital host powered by Mews Open API
Challenge
The team wanted to maintain personal guest connections while offering digital tools for self-service.
Solution
By integrating with Mews Open API, THIS HO(S)TEL introduced a digital host via their mobile app. Guests can check in remotely, access information on local events and explore Amsterdam's hidden gems with insider tips from the team. Despite the digital convenience, the human element remained key – staff members continue to engage guests as travel guides, fostering a genuine community atmosphere.
Result
- 24/7 guest access to the digital host via the app
- A seamless blend of technology and personal interaction, creating lasting guest relationships
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"One guest loved our concept and dynamic so much that she joined our team. That's the power of our culture and deep connections."
Secure and effortless payments
Challenge
Processing payments efficiently and securely was essential to maintaining a smooth guest experience.
Solution
With Mews Payments, transactions were automated, eliminating manual credit card handling. The integration of iDEAL, the Netherlands' most popular payment method, ensures secure, frictionless payments. Guests can pay online at booking, during check-out, or via payment requests. This system also eliminates chargebacks, as iDEAL transactions are non-disputable.
Result
- Secure, automated payments with no chargebacks
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"We've optimized operations, enhanced guest experience, simplified payments, sharpened costs and - most importantly - made tons of friends. The combination of smart automation and human interaction allows us to create a high-performing, community-driven space that guests love returning to."
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