Mews powers TOC Hostels' innovation in Spanish hospitality

Challenge

Payments can take up a huge amount of time for guests and staff. TOC Hostels wanted to offer guests the flexibility of multiple payment options while ensuring the highest levels of security.

Solution

Mews Payments prioritizes industry-leading security for each transaction and ease of use for staff and guests. In addition to PCI DSS and PSD2 compliance, the system allows card pre-authorization to ensure guests have sufficient funds before arrival. Though guests can easily pay by card using the Mews Terminal, payments can also be processed pre-arrival or post-departure. Automation is a huge time saver and eliminates the need to print receipts. TOC Hostels also welcomes alternative payment methods such as Apple Pay and Google Pay.

Result

• 91% of card payments are automated through Mews Payments

• 0.04% of transactions are chargebacks 

Challenge

If guests are required to visit a central reception to check in on arrival, it can quickly lead to long queues.

Solution

As part of Mews Guest Journey, Mews Online Check-in allows guests to complete check-in on their phones or laptops, saving time for onsite staff. The process is fast and simple – guests receive an email with a link to the online check-in journey ahead of their arrival. This lets TOC Hostels capture the true email addresses of guests who have booked through a third party and increase the booking value through upsells. Frictionless check-in has had a huge impact on the guest experience, making it more personalized and satisfying. 

Result

• 16.7% online check-in rate

Challenge

TOC Hostels wanted to give their guests an intuitive, user-friendly booking engine. They were hoping to cut commissions paid to channel managers while seeing their direct bookings and profit go up.

Solution

Mews Booking Engine leads TOC Hostels guests through a seamless user journey. It provides a fast and simple means for website visitors to find the perfect space, whether it’s mixed dorms or private rooms. Email and last name are the only mandatory fields needed to complete a reservation. TOC Hostels created a cohesive user journey by adding unique imagery to each property’s booking engine. Promotional rates and special offers are also supported, while add-ons such as breakfast and late check-out can be selected with a single click, easily generating extra revenue.

Result

• 15.6% upsell conversion through Mews Booking Engine

• Additional revenue generated through upsells