Tusity uses Mews to power successful co-living hospitality

Challenge

New staff members need to be able to quickly learn complex systems like the PMS without demanding too much time and resource from busy colleagues.

Solution

Mews University allows Tusity to offer a smooth onboarding to all new team members, regardless of whether they have existing hospitality experience. Role-based learning paths guide staff through the relevant areas of Mews Hospitality Cloud without the need for supervision, while instructive video tutorials and certification ensures every new starter can use the platform confidently. All of this was also a huge help when onboarding new locations.

Result

• 1 day of training for new staff on Mews University, followed by targeted team-by-team specifics
• 7 days between welcome call and go live for Tusity WOW
• 14 days between welcome call and go live for Tusity WOW

Challenge

Chargebacks can be time-consuming to deal with and have a negative impact on revenues and reporting.

Solution

Mews Payments is a highly secure payments gateway that automates payment processing and reduces the likelihood of chargebacks. This saves time for the finance team while security protocols like PCI DSS and 3D Secure also protect customers.

Result

• Zero chargebacks in two years
• 98% of card payments automated through Mews Payments