welcome hotels Switzerland cuts admin and boosts RevPAR with Mews
The Swiss hotel and apartment brand boost their KPIs while surpassing guest expectations.
welcome hotels Switzerland customer story
higher occupancy
27%
(Jan-May 2023 vs Jan-May 2019)
RevPAR increase
9%
(Jan-May 2023 vs Jan-May 2019)
average upsell amount
€51
through online check-in (breakfasts)
About welcome hotels Switzerland
welcome hotels operates two hotels in Zurich, Switzerland, as well as apartments and shared living spaces. Hotel Allegra Lodge offers a restaurant and bar and function rooms for meetings and events alongside its 165 rooms and suites, while Hotel Welcome Inn is also ideally located for those needing to stay close to Zurich airport.
“What’s great about Mews is that it makes life easier for both our team and our guests. There is much less admin to take care of and our guests have more choice throughout their stay.”
Fast onboarding and smart training
Challenge
Onboarding with a new hospitality cloud can be stressful and time-consuming if it’s not done properly.
Solution
Mews has a thorough and efficient implementation process to get hotels and their teams up and running as quickly and smoothly as possible. Because Mews is cloud-native, no costly onsite installations are needed, while Mews University provides bespoke online learning paths for each job role.
Result
• One week from welcome call to going live at Hotel Allegra Lodge
• One week from welcome call to going live at Hotel Welcome Inn
More ways to check in
Challenge
Guests expect to be able to check in quickly and digitally, whether that’s pre-arrival or at the hotel.
Solution
As well as traditional front desk check-ins, guests at welcome hotels can check in online through Mews Guest Journey. As well as cutting down queues at reception, it provides an effective upselling opportunity for breakfasts. Guests can also choose to check in or check out using a Mews Kiosk upon arrival or departure, ensuring staff have more time with those guests who need their support.
Result
• €51 average upsell amount through online check-in
• 9% RevPAR increase (Jan-May 2023 vs Jan-May 2019)
“The variety of integrations is impressive, and it’s very easy to connect them. It helps us to be agile and work with the best hospitality tech.”
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