Wythe Hotel boosts RevPAR while deepening guest relationships

Challenge

Selling spaces with channel managers means big losses through commission, and it’s harder to upsell unique add-ons.  

Solution

Wythe Hotel uses Mews Booking Engine to convert direct bookings from their website. Guests can choose different rates – flexible, non-refundable and special packages – and easily add a number of upsells to their booking, such as champagne and late check-out. Wythe Hotel finds the Mews platform intuitive and thoughtful, as it supports their front desk staff in building more personal connections with guests. By keeping detailed guest notes within Mews, they can anticipate and address any needs before arrival, all while confidently delivering an exceptional guest experience. Take a self-guided tour of Mews Booking Engine to see it in action. 

Result

• 4% booking engine conversion rate (industry average is 3.3%)

• 20% RevPAR increase (2024 vs 2023)

• 30% higher ADR for direct bookings compared to channel manager bookings 

Challenge

Many guests now expect a faster arrival experience and want the ability to check-in online before their stay begins.

Solution

With Mews, guests can check in online via the guest portal as soon as they have made their reservation. This also saves time for front desk staff, who don’t have to manually enter details upon arrival, and can instead provide a more personable service befitting the hotel’s reputation. Guests who check-in online are also typically more engaged with a higher average spend. 

Result

• 31% online check-in rate in 2024

• $30 added per reservation for guests who check in online

• 88% of guests complete online check-in once they have started 

Challenge

The payments revolution had changed customer expectations so that guests now demand simple, frictionless payments throughout their stay. 

Solution

Wythe Hotel uses Mews Payments to automatically process all their card transactions. Once payment details are taken, they are safely tokenized and stored, meaning the card can be charged for any further items purchased throughout the guest’s stay. A Mews payment terminal is always on hand at front desk to ensure a fully connected payments ecosystem. Additionally, Wythe Hotel accommodates smartphone payments through Apple Pay and Google Pay. This flexibility not only enhances guest loyalty and retention rates but also helps reduce operational costs. 

Result

• 100% of card payments are automatically processed through Mews Payments

• 0.1% chargeback rate (0.5% is the travel industry average)