The Mews Blog

Guest experience 20 Feb 2025

Essential hotel tech for general managers

The role of a hotel general manager is among the most demanding in hospitality. From ensuring the financial health of your property to maintaining staff morale and exceeding guest...

14 Feb 2025

Hourly services in hospitality: a trend analysis

Key trends driving the shift to hourly services As hotels adapt to a constantly evolving market and changing guest preferences, hourly services are...

Industry trends 4 Feb 2025

How to optimize your hotel for AI search like ChatGPT

It hardly seems possible, but there was a time before search engines. And then the 90s came along and the likes of Yahoo! Search, Ask Jeeves and...

Industry trends 27 Jan 2025

Deflagging your hotel: Is going independent the right decision for you?

What is deflagging? Deflagging is the process of parting ways with a big brand and operating as an independent hotel. The motivations behind this can...

Industry trends 22 Jan 2025

Slow tourism: what is it and which are its main characteristics?

What is slow tourism? Slow tourism, or as I like to call it, the ‘stress free' philosophy, is about travelling while enjoying the moment, the place...

Company 17 Jan 2025

Why Mews acquired Clarity Hospitality Software Solutions

A very warm welcome from everyone at Mews to the team and customers of Clarity Hospitality Software Solutions. It’s a fantastic way to begin another...

Guest experience 16 Jan 2025

All you need to know about hotel guest services

What are hotel guest services? Hotel guest services include all the amenities your hotel offers to enhance a guest's stay. This can range from the...

Company 14 Jan 2025

Mews wins Best PMS at the 2025 HotelTechAwards

What are the HotelTechAwards? Hotel Tech Report is the world’s most trusted forum for hospitality technology insights and reviews. Thousands of...

Guest experience 14 Jan 2025

5 examples of guest check-out message templates

Why is it important to send check-out messages to your guests? Sending check-out messages is a key part of personalization and shows guests you care....

Industry trends 9 Jan 2025

8 most important hotel reports

What is a hotel report? A hotel report is a document that provides a summary and detailed insights into various aspects of the hotel business, such...

Technology 8 Jan 2025

How technology can create more personalized, human hotel guest experiences

61% of consumers will spend more for personalized experiences. But if guests crave more tailored stays, how can hoteliers more easily deliver them?

Industry trends 7 Jan 2025

Top 10 different types of lodging

10 different types of properties As the saying goes, "Different strokes for different folks." This couldn't be truer in the world of lodging. With so...

Company 6 Jan 2025

See the future with the 2025 Hospitality Outlook

It’s a must-read for any hotelier and will set you on the way to a remarkable 2025. This article covers the key insights and trends from the report,...

Best practices 6 Jan 2025

12 small things that make a good hotel room great

12 essentials for a good hotel room The small things listed in this article are some of the most common remarks we hear from guests. How many does...

Best practices 24 Dec 2024

What is hotel occupancy rate and how to calculate this metric?

What is hotel occupancy rate? A hotel occupancy rate is a metric that represents the percentage of occupied rooms in your property at any given time....

Technology 19 Dec 2024

How the best hotel technology creates more human experiences

6 ways that hotel technology creates human experiences Our vision of hospitality is one where staff can focus on creating meaningful moments with...

Company 19 Dec 2024

2024: the year in Mews

Blink and you’ll miss it. That’s how working in hospitality feels sometimes, such is the pace of our industry. There often isn’t time to pause and...

Industry trends 19 Dec 2024

What are the 10 sectors of the hospitality industry?

Discover the 10 sectors of the hospitality industry The hospitality industry is centered around delivering outstanding customer experiences across...

Best practices 17 Dec 2024

Hotel housekeeping checklist guide for 2025

What is hotel housekeeping? Hotel housekeeping is all about creating a clean, comfortable, and visually inviting environment for your guests....

Industry trends 16 Dec 2024

Why it’s time to rethink refundable hotel rates

Around 20% of all hotel reservations are canceled. One in every five bookings. It’s an incredibly high number and one that every hotelier should be...

Industry trends 12 Dec 2024

Hotel terminology dictionary

Terminology dictionary of the hotel industry The hospitality industry has a lot of terms and hotel slang that are important for all staff to know, no...

Marketing & distribution 11 Dec 2024

SEO guide for hotels: how to boost your hotel website's SEO ranking

What is SEO? SEO (Search Engine Optimization) is a set of techniques used to ensure that a website, such as a hotel's official page, appears among...

Best practices 10 Dec 2024

What is a hotel maintenance checklist and what to include?

What is a hotel maintenance checklist? Managing a hotel involves keeping track of numerous tasks, making checklists indispensable. A hotel...

Technology 5 Dec 2024

What are PMS integrations and why are they important?

What is a PMS integration? A PMS integration connects your property management system (PMS) with other tools and systems to streamline operations and...

Industry trends 3 Dec 2024

10 services in the hotel industry that will enhance your guest experience

What is a service in the hospitality industry? A service in the hospitality industry refers to any activity, type of assistance, or amenity your...

Best practices 28 Nov 2024

The ultimate guide of hotel business plan

What is a hotel business plan A hotel business plan is a roadmap outlining specific goals and the strategies to achieve them. It includes financial...

Industry trends 26 Nov 2024

Everything you need to know about direct vs third party hotel bookings

What are direct bookings? Direct bookings occur when a guest books directly through your hotel's website, social media channels, or any other direct...

Technology 22 Nov 2024

How automation drives hotel efficiency | WestCord Hotels and Flexkeeping

If you’ve ever wondered how your hotel’s operations could be smoother, faster and more efficient, you’ll enjoy the latest episode of Mews Coffee...

Company 22 Nov 2024

Why Mews acquired Atomize and what it means for hoteliers

Why revenue management? Revenue management is without doubt one of the most exciting areas in hospitality. It’s also one that’s advancing fast, with...

Industry trends 21 Nov 2024

The rise of short-term rentals as boutique hotels in North America

In recent years, the hospitality landscape in North America has undergone a significant transformation. The lines between traditional hotels and...