The Mews Blog

Industry trends 5 Jan 2022

How to reduce your hotel's OTA commissions

Oh no, not another blog about OTAs, I hear you cry. Well, yes. And with good reason. Under 30s make over 80% of their travel bookings online, with OTAs scooping up a huge number...

Company 14 Dec 2021

Unfold unpacked: rethinking the industry

Session two of Unfold was a discussion around Hospitality Tomorrow: Rethinking the Industry. We recruited four of the biggest brains we could find to...

Company 9 Dec 2021

Unfold unpacked: five trends in hospitality

Mews Unfold 2021 may be over, but the insights live on. If you missed any of our two-day hospitality extravaganza, you can wipe away those tears:...

Industry trends 30 Nov 2021

The rise of digital nomads: remote work and changing travel patterns

I’d be very surprised if this is the first time you’re hearing about digital nomads. Just like hybrid working, staycations, and all things...

Industry trends 3 Nov 2021

What went wrong at Club Tropicana?

Club Tropicana was written in 1981, before Wham! were properly established as a band and a long time before the property management system revolution...

Industry trends 29 Sep 2021

Understanding the Modern Guest: download your free guide

Change can be scary, but only if you’re unprepared for it. Today’s travelers have different expectations to those of ten years ago, and if you keep...

Product 19 Aug 2021

How to get real guest emails from OTA bookings

How Mews can help to collect guest emails Part of Mews guest experience software, the guest portal is a way of capturing the guest’s real email...

Industry trends 3 Aug 2021

How to lose a guest in 10 ways: avoidable hotel mistakes

1. Sort out your Wi-Fi There are all sorts of bad Wi-Fi scenarios from the guest’s perspective. Scenario one: the signal strength is so weak that...

Industry trends 20 Jul 2021

How to minimize hotel booking cancelations

Consider your cancelation policy Sometimes a law change makes it impossible for guests to travel to your location and fulfill their booking with...

Industry trends 14 Jul 2021

The fight for the leisure guest: how hotels can capture holiday travel

One of the biggest changes since the pandemic struck is the huge increase in remote working. For hoteliers that rely on a steady income from business...

Industry trends 7 Jul 2021

The Green Hotel of the Future: download our free guide

Could your property be doing more in its efforts to be sustainable? In all likelihood, the answer is yes. Going green has never been more important...

Product 30 Jun 2021

June's new Mews integrations

Summer is here but that doesn’t mean our integrations team has downed tools and set up their deck chairs on the beach; they’re still hard at work...

Industry trends 29 Jun 2021

What went wrong at the Shining's Overlook Hotel?

Mews is on a mission to help even the most challenging of hotels transform their operations and enhance the guest experience. I already took a look...

Industry trends 16 Jun 2021

Celebrating Pride Month: Pride charities you can support

Although Pride Month is largely a time of celebration, it also acts as an important reminder to consider those in the LGBTQI+ community who are less...

Product 27 May 2021

May’s new Mews integrations

May is usually reliable for some good sun, but if you’ve been anywhere in the Northern hemisphere this last month, you’ll know we couldn’t rely on ...

Company 20 May 2021

How to prepare for the great hotel reopening

Go contact-free It feels like we’ve been talking about this for a long time now, but the desire for contact-free stays isn’t going away. Andas...

Marketing & distribution 12 May 2021

How to create the best hotel pre-arrival emails

It’s easy to dismiss the hotel pre-arrival email as a nice to have. After all, you’ve already emailed these guests with their booking confirmation,...

Company 11 May 2021

The hotels that inspired us in 2020/2021

It’s easy to do good and be generous when times are easy. Going the extra mile when times are tough is the real mark of heroism. The last year has...

Industry trends 6 May 2021

April's new Mews integrations

It’s impossible to be the best at everything. Believe us, we’ve tried. But one thing we’re sure we’re best at is connecting with other amazing...

Product 4 May 2021

Accept iDEAL payments with Mews

What are iDEAL payments? iDEAL is an online payment method that lets consumers pay for goods or services online – in our case, it allows your guests...

Industry trends 15 Apr 2021

Evolution of Hospitality: your questions answered

At the end of the session we asked for your questions, and you didn’t disappoint. Unfortunately, there were so many good ones that we didn’t get...

Marketing & distribution 8 Apr 2021

How to create the best hotel booking confirmation email for guests

Why focus on your hotel booking confirmation email? First things first: the booking confirmation email is an absolute must. If you buy something...

Industry trends 31 Mar 2021

Everything you need to know about PSD2 and Mews

Every so often, a new piece of legislation comes along that causes headaches and restless nights for businesses. You probably remember the endless...

Industry trends 29 Mar 2021

March’s new Mews integrations

A connected ecosystem is much stronger than one that stands on its own. That’s why Mews continues to seek out the best solutions in hospitality tech...

Industry trends 16 Mar 2021

What went wrong at the Hotel California?

Hotel California is a great song. We all know it, we all love it. However, it doesn’t exactly paint the hotel industry in a good light. The poor...

Industry trends 10 Mar 2021

How to increase revenue with day use hotel rooms

There are two ways of looking at the world: binary thinking and spectrum thinking. The binary on/off, yes/no mindset is comforting because it’s easy...

Industry trends 4 Mar 2021

Government hospitality grants: a round-up of digitalization funding

Given the unprecedented disruption of Covid-19, many governments have set up special programs or grants to help out beleaguered businesses. One of...

Company 18 Feb 2021

The 15 places we’d most like to visit in 2021

Let’s face it: it hasn’t exactly been a brilliant last 12 months. But while the world has changed, our innate desire to travel remains undiminished....

Industry trends 5 Feb 2021

The 7 most important KPIs for hotel industry

What is the meaning of KPI? A key performance indicator is a measurable value that illustrates how an organization or company is doing in relation to...

Industry trends 7 Jan 2021

5 hotel lobby design tips and why you should rethink yours

Ask someone to shut their eyes and describe the typical hotel lobby design, and you’ll usually get the same answer: a soulless, empty space, polished...