September 1st is National Hotel Employee Day, a day where we take the time to honor and celebrate the hardworking individuals at the beating heart of the hospitality industry.
In partnership with the American Hotel and Lodging Association, we recognize and appreciate the dedication and hard work of hotel employees. From front desk staff to housekeepers, concierges to maintenance workers, hotel employees play a crucial role in ensuring that guests have a memorable and enjoyable stay. Their commitment to providing outstanding guest experiences is what makes our industry so special.
The importance of empowering hotel staff
As a hospitality tech company, we have a responsibility to help hotel staff do the best job they can. We speak a lot about user disengagement – the idea of minimizing the amount of time that staff spend using our platform – and really this is just another way of saying staff empowerment.
It’s our goal to make hoteliers’ jobs as easy as possible, and that’s only possible with an intuitive, user-friendly hospitality ecosystem. Mews not only streamlines operations but also enhances the guest experience. Created by hoteliers for hoteliers, Mews understands that employees are the heart and soul of the industry. Therefore, our solutions are designed to make their jobs more efficient, more human-centric and ultimately more rewarding.
In an industry bogged down by legacy technology and outdated systems, Mews consistently improves and redefines the art of hospitality. One of the many benefits of our software is its ability to free hotel employees from the confines of the front desk, allowing them to spend more time interacting with guests. By leveraging innovative technology and modern solutions, Mews helps hotels support their staff, enabling them to thrive in their roles and deliver exceptional service to guests.
Five ways Mews celebrates and rewards your team’s dedication and pride in their property
Want to know some of the real-world Mews features that empower hotel staff? Glad you asked.
1. Automated operations
Mews automates routine tasks such as check-ins and check-outs, reducing the workload on front desk staff and allowing them to focus on more personalized guest interactions. This not only improves efficiency but also shows employees that their time and efforts are valued. The same goes for payments, too.
2. Centralized communication
All departments can access real-time information about bookings and guest preferences through a centralized dashboard. This ensures everyone is on the same page, reducing miscommunication and enhancing teamwork. When employees see how smoothly operations run, they feel a sense of pride and accomplishment in their work. They also won’t get a headache from squinting at hard-to-read data and cycling through multiple open tabs.
3. Mobile accessibility
Mews is accessible from any device, allowing hotel staff to manage their tasks on the go. Whether it’s updating a guest’s reservation or checking the status of a room, employees can stay connected and efficient, no matter where they are. This flexibility demonstrates that management cares about their convenience and work-life balance.
4. Data-driven insights
Valuable insights and analytics help hotel managers make informed decisions. By understanding trends and guest preferences through automated Mews reports, hotels can tailor their services to enhance guest satisfaction and optimize operations. Employees feel empowered when they have access to data that helps them perform better and see the impact of their work.
5. Guest self-service
Guests can check in and out online, reducing the need for front desk interactions and speeding up the process. This not only enhances the guest experience but also lightens the load on hotel staff, allowing them to focus on more meaningful tasks. When employees can provide better service with less stress, they feel more satisfied and valued in their roles.
Modern, award-winning solutions like Mews offer features such as mobile check-in, personalized messaging, and contactless payment options, enabling hotel employees to meet guest needs wherever they are in the hotel. This creates a more seamless and personalized experience for guests, while also reducing the workload for hotel staff. By leveraging data-driven insights, hotels can tailor their services to enhance guest satisfaction and optimize operations.
Join us in celebrating National Hotel Employee Day and honoring the hardworking individuals who contribute to the success of the hospitality industry. Mews is committed to supporting hoteliers and their staff, providing them with the resources they need to thrive and deliver exceptional service to guests. Let’s recognize and appreciate the invaluable contributions of hotel employees on this special day and every day.
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