The latest Mews Coffee Corner episode dives into the transformative power of hyper-personalization and dynamic inventory management in hospitality. This episode brings together harry’s home, a hotel group known for delivering remarkable guest experiences, and Gauvendi, a tech partner pushing boundaries in dynamic inventory management.
Grab a cup and watch the 15-minute interview here or keep reading for key takeaways that any hotelier can use to create meaningful, revenue-boosting guest experiences
Personalization with purpose: creating a stay that fits
Since its founding in 2006, harry’s home has been driven by a simple yet impactful motto: “Create your stay”. It reflects their commitment to empower guests to tailor their experiences according to individual needs, paying only for what they truly value, whether it’s a long-stay business suite or a family-friendly room.
Partnering with Gauvendi, harry’s home has made hyper-personalization not only possible but effortless.
Breaking free from fixed inventory categories
Traditional inventory management often limits personalization, as rooms are categorized into static categories that don’t fully capture what guests want. Gauvendi redefines this by using dynamic labels for individual rooms, which frees hoteliers to sell specific attributes – high floors, ocean views, or family-suitable amenities – directly to guests.
Attribute-based selling allows guests to see exactly what they’ll get, improving transparency and trust. Breaking away from fixed categories has helped hoteliers using Gauvendi reach remarkable results:
- 50% increase in direct bookings
- 70% reservation process automation
- 24% increase in incremental revenue through room feature upselling
- 30% improvement in Net Promoter Scores
- 20% boost in average revenue
These results showcase how dynamic inventory can drive both guest satisfaction and revenue, especially by eliminating the gap between guest expectations and what’s actually delivered.
harry’s home leverages this dynamic inventory with Mews and Gauvendi by offering tailored room selections that are clearly labeled according to guest needs. By directly linking guests to the rooms that best suit their travel context, the booking process becomes more intuitive.
Besides enhancing guest experiences, this approach also streamlines internal operations. Instead of calling the hotel to clarify room specifics, guests can easily see and select the best fit for their stay.
Top tips for hoteliers
For hoteliers considering a similar approach, harry’s home and Gauvendi offer some practical advice:
- Question your processes: Before diving into new tech solutions, examine your current processes with the guest journey in mind.
- First why, then how: Rather than jumping straight into asking, “How do we automate this?” start by defining what you want to improve in the guest experience and why.
- Build your tech stack: Mews Marketplace gives you direct access to over 1,000 hospitality solutions. With no connection fees, the possibilities for your ecosystem are endless.
“For us, the tech stack is crucial to the success of our operations and the guest experience. A direct booking strategy helped us improve our bottom line and deliver better value to guests.”
Ready to learn more?
Inspiration doesn’t have to stop here. If you want to know more about the collaboration between Mews, harry’s home and Gauvendi, dive deeper into our success story. And don’t forget to check out other exciting episodes of Mews Coffee Corner with industry-leading hoteliers and tech partners.
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