The need to do more with less is a mantra we hear a lot in hospitality these days. And the need is only increasing as costs go up, hiring and retention continues to be a challenge, and more hotels fall victim to security breaches.
So, we asked ourselves an important question: how can we make it easier for Mews customers to do more with less? Especially those who are trying to juggle the management of multiple properties.
Whether it’s eight properties or 8,000, customers tell us they want a way to reduce repetitive tasks, save time, lower costs, and deliver better guest experiences. That means centralizing the management of things like rates, roles and permissions for groups and chains with multiple properties.
That means Mews Multi-Property.
What is Mews Multi-Property?
Mews Multi-Property is a multi-property management system (surprise!) designed to save you time, reduce errors and streamline your operations – not to mention improve staff happiness.
Smart portfolio management lets you centralize tasks and organize properties in groups. By brand, by region, by management – how you choose to group your properties is up to you, and you can have multiple groups. Mews Multi-Property lets you:
- Apply bulk changes in a single click
- Have a single overview for the full portfolio
- Share data with a single action
- Scale quickly with easy setting duplication
What can you do with Mews Multi-Property?
Mews Multi-Property is a powerful suite of solutions with a raft of features that will transform the way you handle your hotel portfolio. Here’s a taste of what you can do.
1. Manage all properties from one place
Centralized Group Management may sound like a fairy tale, but it’s not. Groups, chains and multi-properties are essentially all part of one single unit, and Mews Multi-Property treats them that way. Imagine if you could manage rates, staffing and more, all from the central office, not individual properties. Sounds nice, doesn’t it?
2. Manage rates seamlessly
So many factors impact rates: room, per location, season, clients, campaign... the list goes on. Managing those rates is hard enough for one property but doing it for a whole portfolio or group can be a herculean task. After all, nobody likes needless repetition. Nobody likes needless repetition. Now, you can manage rates from one place, in few clicks, rather than repeating the task per property all day long.
3. Easily assign and update roles and permissions
Beyond being easy and intuitive for staff to learn and use (and Mews is pretty well known for exactly that), a hospitality cloud should be able to handle – and centralize – complex role assignments so that staff have the access they need to work efficiently and productively in all the properties. On top of that, Mews is flexible enough to access multiple locations, and, at its core, be intuitive and simple to operate.
4. Get protection from attackers and security breaches
Data security is not something you want to play games with. Not ever. And when you consider that most security breaches come from internal use, your PMS should make it easy for you to apply and enforce functionalities like SSO and multi-factor authentications at all levels. That’s exactly what Mews Multi-Property does. With increasing regulations, the compliance of your hospitality cloud shouldn’t be something you need to worry about.
5. Integrate with third-party systems
An isolated PMS is like a deserted hotel in the middle of nowhere. From Centralised Reservation System (CRS) to online travel agencies (OTAs), channel managers, customer relationship management (CRM) platforms, and even point of sale (POS) systems, Mews Multi-Property integrates seamlessly with the applications you use to optimize different areas of your business. This helps streamline operations and minimize manual data entry.
6. Adapt and scale
Planning to grow from one to 10 properties, or increasing your staff count? Mews Multi-Property can adapt to your needs and help you scale as you grow. We have a strong product roadmap that matches your aspirations, so there’s no need to go hunting for a new PMS every time you have a growth spurt.
How Mews Multi-Property helps your business
The functionalities we just mentioned aren’t just nice-to-haves or a laundry list we randomly came up with. They directly impact the health of your business: the experience you provide for your guests, your revenue and your efficiency. How? We’re glad you asked.
1. Occupancy rate
A centralized – and therefore streamlined – reservation process and the ability to manage data from one place can help you optimize your occupancy rates.
2. Revenue maximization
By being able to deliver better guest experiences and improve tracking and analysis of room rates, occupancy rates and other factors, you’ll be equipped to make smart decisions that can grow your revenue.
3. Operational efficiency
When you start effortlessly training staff and let automation handle manual and repetitive tasks, you'll boost operational efficiency and find it easier to retain team members. Cutting down on unnecessary costs isn't too bad either.
4. Guest experience
Personalization is the name of the game when it comes to delivering remarkable guest experiences. Being able to track guest preferences, stay history and other relevant information across all the properties improves both guest satisfaction and loyalty.
5. User disengagement
Imagine the impact on guest experience when staff spend less time looking at screens and more time face-to-face with guests. That’s the difference taking tasks from the property level to the HQ level can make (more on this below).
6. Cost control
Last but certainly not least, a centralized view of expenses makes it easier to uncover costs savings and boost profit.
Mews Multi-Property and user disengagement
Mews Multi-Property dovetails with our commitment to user disengagement. What does this mean? Simply that we want your staff (and your guests) to interact with Mews as little as possible. The more time you spend in the system, the less time you have to spend with guests or doing critical thinking and business planning.
By automating repetitive tasks and empowering your users to make bulk changes, you prioritize human engagement – and that’s ultimately what remarkable hospitality is all about.
If you'd like to learn more about Mews Multi-Property, hit the button below.
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