The Mews Blog

Industry trends 16 Sep 2021

The changing roles in hospitality

Covid forced much of hospitality into a period of introspection. With a significantly reduced customer base, hoteliers had to find creative solutions for how best to maximize...

Industry trends 7 Sep 2021

How to use social media to boost bookings and influence travelers

Social media has become a part of every aspect of our daily lives. From catching up with (or showing off to) friends to shopping and entertainment,...

Product 1 Sep 2021

Transform your property with Mews Payments

What is Mews Payments? Mews Payments is part of our technology ecosystem. It isn’t a standalone add-on that we built as an after-thought – it’s an...

Industry trends 25 Aug 2021

Hotel revenue management best practices in a post-Covid world

Like most hotel departments, revenue management changed dramatically in light of last year’s unprecedented challenges. Established processes were...

Product 19 Aug 2021

How to get real guest emails from OTA bookings

How Mews can help to collect guest emails Part of Mews guest experience software, the guest portal is a way of capturing the guest’s real email...

Industry trends 17 Aug 2021

Why it’s time for hotels to embrace payment automation

What are the automated payments and why are they so important? Every transaction has a lot of moving parts. As well as the obvious roles that the...

Company 13 Aug 2021

Why Mews acquired Hotel Perfect, and what the future holds

I’m delighted that the Mews universe is expanding yet again, this time with the acquisition of UK-based PMS Hotel Perfect, who proved to be the...

Industry trends 6 Aug 2021

What is SaaS (Software as a Service) and what are its advantages?

What is SaaS? Software as a Service is a software model where software or applications are accessed over the internet rather than being purchased and...

Industry trends 5 Aug 2021

What is yield management in the hotel industry and why is it important?

What is yield management? Yield management is a dynamic pricing strategy used by hotels to maximize revenue. Seeing as hotels have a fixed inventory...

Industry trends 4 Aug 2021

How can you track and monitor your competitor’s hotel prices?

Why is it important to track your competitor’s prices? Tracking your competitor’s prices can help you establish competitive pricing strategies for...

Industry trends 3 Aug 2021

How to lose a guest in 10 ways: avoidable hotel mistakes

1. Sort out your Wi-Fi There are all sorts of bad Wi-Fi scenarios from the guest’s perspective. Scenario one: the signal strength is so weak that...

Industry trends 20 Jul 2021

How to minimize hotel booking cancelations

Consider your cancelation policy Sometimes a law change makes it impossible for guests to travel to your location and fulfill their booking with...

Industry trends 16 Jul 2021

How can GOPPAR benefit your hotel and why should you focus on this KPI?

What is GOPPAR? GOPPAR, or Gross Operating Profit Per Available Room is a key performance indicator that helps properties to determine their...

Industry trends 14 Jul 2021

The fight for the leisure guest: how hotels can capture holiday travel

One of the biggest changes since the pandemic struck is the huge increase in remote working. For hoteliers that rely on a steady income from business...

Industry trends 8 Jul 2021

What are hotel loans and what are the benefits of getting one?

What is a hotel loan? A hotel loan, like any loan, is a credit that’s given by a financial institution to help your business. The bank provides the...

Industry trends 7 Jul 2021

How hotel tech can unify the scattered guest journey

The combination of Covid, new technology, and changing booking options at the travellers’ fingertips is changing the guest journey from linear to...

Industry trends 7 Jul 2021

The Green Hotel of the Future: download our free guide

Could your property be doing more in its efforts to be sustainable? In all likelihood, the answer is yes. Going green has never been more important...

Industry trends 6 Jul 2021

The most common hotel guest complaints and how to resolve them

Five most common hotel guest complaints Working in a client-facing position has its ups and downs, but by knowing what the common guest grievances...

Industry trends 5 Jul 2021

Bring your hotel into the future with smart rooms

What is a smart room? You may or may not have heard of a smart room before, but essentially a smart room uses internet connected devices to enhance...

Industry trends 1 Jul 2021

How to define the perfect hotel’s competitive set

Why is it important to select a competitive set? Selecting a competitive set is important to be able to define your brand value proposition, your...

Product 30 Jun 2021

June's new Mews integrations

Summer is here but that doesn’t mean our integrations team has downed tools and set up their deck chairs on the beach; they’re still hard at work...

Industry trends 29 Jun 2021

What went wrong at the Shining's Overlook Hotel?

Mews is on a mission to help even the most challenging of hotels transform their operations and enhance the guest experience. I already took a look...

Industry trends 24 Jun 2021

How to nail hotel upselling and boost ancillary revenue

Think of the last few orders from your favourite Mexican or Italian take-away. How often did you go for that extra guacamole, the dough balls or some...

Company 23 Jun 2021

Queer hospitality: the LGBTQI+ experience in our industry

Some people don’t understand that Pride is still necessary. That writing posts like this are still necessary. Just as I don't know what it’s like to...

Industry trends 17 Jun 2021

How to build an effective hotel distribution strategy

What is a hotel distribution strategy? A hotel distribution strategy is a methodical approach to deciding when and which channels you will use in...

Industry trends 16 Jun 2021

Celebrating Pride Month: Pride charities you can support

Although Pride Month is largely a time of celebration, it also acts as an important reminder to consider those in the LGBTQI+ community who are less...

Industry trends 14 Jun 2021

What is hotel competition analysis and how do you carry it out perfectly?

What is hotel competition analysis? A competitor analysis is a way of looking at hotels in the same area and price range and evaluating their...

Industry trends 10 Jun 2021

12 best ways to go green in the hotel industry

Why is going green important for hotels? According to the sustainable travel organization, tourism is responsible for approximately 8% of the world’s...

Industry trends 9 Jun 2021

Six most important challenges faced by the hotel industry

What are the most important hotel challenges? There are many obstacles that the hotel industry faces and we’ll look at each of them one by one.

Best practices 8 Jun 2021

Automation, housekeeping and you: how to optimize your hotel housekeeping

Barely anything had changed in hospitality housekeeping over the past decades. But thanks to Covid, even departments that hadn’t seen big shifts in a...