Best practices

Industry trends 4 Feb 2025

How to optimize your hotel for AI search like ChatGPT

It hardly seems possible, but there was a time before search engines. And then the 90s came along and the likes of Yahoo! Search, Ask Jeeves and Google sprang into action. They...

Best practices 28 Jan 2025

Complete guide of housekeeping standard operating procedures (SOPs)

What is hotel housekeeping standard operating procedures?cche Standard operating procedures (SOPs) are essentially step-by-step instructions,...

Best practices 23 Jan 2025

6 housekeeping tips and tricks for hotels

6 hotel housekeeping tips The smallest details can set your hotel apart. Whether it's an extra press of the bed linens, a subtle touch of...

Best practices 21 Jan 2025

How to write the perfect thank you message to your hotel guests

What is a thank you message? A thank you message, also known as a departure communication, is a simple but powerful way to nurture guest...

Best practices 6 Jan 2025

12 small things that make a good hotel room great

12 essentials for a good hotel room The small things listed in this article are some of the most common remarks we hear from guests. How many does...

Best practices 24 Dec 2024

What is hotel occupancy rate and how to calculate this metric?

What is hotel occupancy rate? A hotel occupancy rate is a metric that represents the percentage of occupied rooms in your property at any given time....

Best practices 17 Dec 2024

Hotel housekeeping checklist guide for 2025

What is hotel housekeeping? Hotel housekeeping is all about creating a clean, comfortable, and visually inviting environment for your guests....

Industry trends 16 Dec 2024

Why it’s time to rethink refundable hotel rates

Around 20% of all hotel reservations are canceled. One in every five bookings. It’s an incredibly high number and one that every hotelier should be...

Best practices 10 Dec 2024

What is a hotel maintenance checklist and what to include?

What is a hotel maintenance checklist? Managing a hotel involves keeping track of numerous tasks, making checklists indispensable. A hotel...

Best practices 28 Nov 2024

The ultimate guide of hotel business plan

What is a hotel business plan A hotel business plan is a roadmap outlining specific goals and the strategies to achieve them. It includes financial...

Technology 22 Nov 2024

How automation drives hotel efficiency | WestCord Hotels and Flexkeeping

If you’ve ever wondered how your hotel’s operations could be smoother, faster and more efficient, you’ll enjoy the latest episode of Mews Coffee...

Best practices 18 Nov 2024

Maximizing group revenue for the holiday season: unwrap success with Mews

As the holiday season approaches, hotels should be bustling with group business, from corporate holiday events to family festivities and grandiose...

Industry trends 14 Nov 2024

10 ways to protect your hotel from phishing attempts

What are phishing attacks? Phishing is a type of cybercrime that involves tricking people into giving away sensitive data or installing malware....

Guest experience 12 Nov 2024

6 ways to improve customer service in the hospitality industry

What is customer service in the hospitality industry? Customer service in the hospitality industry is all about ensuring guests feel welcomed,...

Best practices 22 Oct 2024

The ultimate guide to hotel rules and regulations

What are hotel rules and regulations? Hotel rules and regulations are a series of guidelines that are agreed upon by the hotel and their guests. The...

Best practices 15 Oct 2024

How to increase your hotel direct bookings

What are hotel direct bookings? Direct bookings happen when a guest reserves a room directly with your hotel – whether that’s through your website,...

Industry trends 2 Oct 2024

Don’t overlook these 8 hospitality IT metrics – your hotel’s future depends on..

The shift in IT priorities There’s been a significant shift in the priorities of IT management in recent years. A study by Hospitality Technology...

Best practices 24 Sep 2024

Guide to hotel branding for 2025

What is hotel branding? Hotel branding in the hospitality industry 2.0 is more than just choosing a name, logo and a key value proposition. Nowadays,...

Technology 17 Sep 2024

7 simple ways to keep your hospitality accounts secure

How to keep your hospitality accounts secure The key to security is being proactive – don't wait until you have a potential breach to act. If you...

Guest experience 2 Sep 2024

Managing your property during busy season and big events

What is peak season? Before we get into the cure, let’s look at the diagnosis. Peak season, busy season – whatever you want to call it, most...

Industry trends 30 Aug 2024

Lessons from retail: what can hospitality learn from the retail value chain?

What is the retail value chain? The retail value chain is a series of activities or processes that a company performs to deliver a product or a...

Best practices 29 Aug 2024

4 ways to reduce plastic usage in hotels

Why is it important to reduce plastic usage in hotels? The hospitality industry produces a startling 150 million tons of single-use plastic annually...

Technology 27 Aug 2024

10 tips to get the best out of your cloud-native PMS – and 10 things to avoid

10 tips to get the best out of your cloud-native PMS This list will help you make the most of a cloud-native PMS, helping to ensure you get the...

Best practices 27 Aug 2024

The 20 best hotel pricing strategies to increase your revenue in 2024

What is a hotel room pricing strategy and why is it important in the hotel industry? A hotel room pricing strategy is an important part of hotel...

Product 8 Aug 2024

Why two-factor authentication (2FA) is a must-have for hospitality security

Hackers in hospitality Lately, the hospitality industry has seen a worrying uptick in cyberattacks. In fact, according to the 2023 Hospitality Threat...

Best practices 8 Aug 2024

The guide to effective hotel budgeting in 2024

What is a hotel budget? A hotel budget is essentially your financial roadmap, aligning with your hotel’s strategic goals to guide how you’ll spend...

Best practices 29 Jul 2024

Five times hotels transformed their operations

1. Glampsource North Hatley: no more paper The new generation of hoteliers are lucky. They don’t know some of the painful, time-consuming processes...

Best practices 26 Jul 2024

Lessons from athletics: what can hospitality learn from the games?

No train, no gain Over 10,000 of the world’s finest athletes are competing across Paris, each of whom are among the very best in their field. This...

Best practices 16 Jul 2024

10 hotel rack rate strategies to maximize revenue

What are rack rates in hotels? Rack rates are essentially the starting point for a hotel room’s pricing — think of it as the highest price before any...

Product 9 Jul 2024

How hotel chargebacks work and how to dispute them

What is a chargeback? Let’s start with the basics. Other than a word that strikes fear into the heart of all those in e-commerce, a chargeback is a...