Guest experience

Product 24 Oct 2024

10 ways hotel groups can maximize efficiency and revenue

Although the management of hotel groups provides bonus challenges like centralized operations, brand consistency and heightened security, it also brings opportunities for bigger...

Product 17 Oct 2024

Customer casebook: Elevating the guest experience with Mews

Of course, the value of amazing guest experience isn’t only in future bookings off the back of great reviews; it adds a price premium, too....

Guest experience 7 Oct 2024

Simple solutions for better hotel operations | Mews Coffee Corner with Harding..

Mews Coffee Corner is a series of short webinars in which hoteliers and tech partners share their opinions, successes and operational tips. The...

Guest experience 30 Sep 2024

Why automation is vital for independent hotels, inns, lodges and B&Bs

The automation advantage In recent years, independently owned “mom and pop” establishments have faced a dip in occupancy rates. Contrary to popular...

Marketing & distribution 26 Sep 2024

Why connecting your PMS and CRM is a game changer for guest experience and..

Why every hotel should connect their PMS and CRM Let’s dive into how combining these two systems can help you get closer to your guests and boost...

Guest experience 19 Sep 2024

Customer casebook: Driving revenue with Mews

Let's take a look at six hotels that saw significant revenue growth once they started using the capabilities within Mews Hospitality Cloud. Smart...

Guest experience 2 Sep 2024

Managing your property during busy season and big events

What is peak season? Before we get into the cure, let’s look at the diagnosis. Peak season, busy season – whatever you want to call it, most...

Guest experience 6 Aug 2024

7 best activities to offer your hotel guests

Why are guest activities important at your hotel? Guest activities are crucial because they set your hotel apart from the competition and enhance...

Guest experience 25 Jun 2024

20 ways to greet guests for the perfect hotel welcome

Best practices for greeting guests in your hotel 1. Establish eye contact One of the first (and arguably most important) practices in greeting guests...

Guest experience 21 Jun 2024

10 ways to improve hotel operations for independent hoteliers

What do we mean by hotel operations? Let’s quickly make sure we’re all on the same page. When we talk about hotel operations, we’re encompassing the...

Technology 5 Jun 2024

How to extinguish hospitality burnout

Shared responsibility Before I get into some of the specifics, I think it’s worth highlighting that managing burnout is a shared responsibility. As...

Guest experience 3 Jun 2024

Lessons from the Euros: what can hospitality learn from football?

Value teamwork Football is a team sport. The same is true for hospitality. Let’s explore the metaphor.

Guest experience 3 May 2024

Lessons from Eurovision: what can hospitality learn from a song contest?

Don’t be bland Everyone has different tastes, and nothing exemplifies this like Eurovision. Past winners include perfectly pitched Swedish pop, a...

Guest experience 2 May 2024

12 types of hotel guest and how to satisfy their expectations

Why do you need to know the different types of hotel guests? Defining your ideal hotel guest enables you to develop strategies, offers, and...

Technology 1 May 2024

The friction fiction

Bad friction In simple terms, friction is when two opposing forces encounter each other. But, of course, the world isn’t simple – especially the...

Marketing & distribution 2 Apr 2024

Lessons from a superstar: what can hospitality learn from Taylor Swift?

Forging emotional connections One of the undeniable keys to Swift’s global success is her ability to form emotional connections with her fan base....

Industry trends 2 Apr 2024

How AI is already shaping hospitality

7 ways AI is shaping hospitality Guests are using AI today Open AI launched ChatGPT in November 2022. In March of the following year, Expedia and...

Guest experience 1 Mar 2024

Lessons from the air: what can hospitality learn from airlines?

The utilization mindset Running a profitable airline is hard. In 2023, the industry’s net profit margin was less than three percent. This requires...

Marketing & distribution 28 Feb 2024

How to Message Your Hotel Guests: download the data-led guide

It’s easy to make assumptions about what guests want. After all, we’re all guests at various points throughout the year. But one of the remarkable...

Guest experience 9 Jan 2024

How to use on-property credits at hotels?

What is property credit for hotels? A property credit for hotels is a monetary amount guests can use toward upgrades, on-property services and ...

Guest experience 28 Dec 2023

9 key elements when building a guest-centric hotel

Guest experience 10 Oct 2023

Improve your hotel guest experience with personalized hospitality

Product 4 Oct 2023

The new Mews Kiosk: revolutionizing the check-in experience

What is the new Mews Kiosk? We’ve given our former kiosk software a bit of an overhaul, and we think it’s pretty revolutionary.

Guest experience 28 Sep 2023

Conflict resolution strategies to deal with unhappy hotel guests

Guest experience 22 Aug 2023

How to increase repeat guests at your hotel

Guest experience 29 Jun 2023

The importance of micro-moments in the travel customer journey

Travel micro-moments are at the center of a hospitality customer journey. Across all touchpoints, the goal should be to connect with your guests and...

Guest experience 22 Jun 2023

5 ways to improve guest loyalty in your hotel

Guest experience 20 Jun 2023

6 ways to improve guest satisfaction in hotels and how to measure it

What is guest satisfaction in hotels? Hotel guest satisfaction refers to how happy guests are with the hotel’s facilities, amenities and level of...

Guest experience 23 May 2023

The best way to improve your hostel's guest experience

Industry trends 25 Apr 2023

How innovation can help exceed guest expectations and solve the staffing..

Travelers are more demanding Hospitality has evolved. In the past, we were largely supporting travelers over long distances, those who needed to...