The Mews Blog
Guest experience
Guest experience
6 ways to improve customer service in the hospitality industry
What is customer service in the hospitality industry? Customer service in the hospitality industry is all about ensuring guests feel welcomed, supported, and cared for at every...
10 ways hotel groups can maximize efficiency and revenue
Although the management of hotel groups provides bonus challenges like centralized operations, brand consistency and heightened security, it also...
Customer casebook: Elevating the guest experience with Mews
Of course, the value of amazing guest experience isn’t only in future bookings off the back of great reviews; it adds a price premium, too....
Simple solutions for better hotel operations | Mews Coffee Corner with Harding..
Mews Coffee Corner is a series of short webinars in which hoteliers and tech partners share their opinions, successes and operational tips. The...
Why automation is vital for independent hotels, inns, lodges and B&Bs
The automation advantage In recent years, independently owned “mom and pop” establishments have faced a dip in occupancy rates. Contrary to popular...
Why connecting your PMS and CRM is a game changer for guest experience and..
Why every hotel should connect their PMS and CRM Let’s dive into how combining these two systems can help you get closer to your guests and boost...
Customer casebook: Driving revenue with Mews
Let's take a look at six hotels that saw significant revenue growth once they started using the capabilities within Mews Hospitality Cloud. Smart...
Managing your property during busy season and big events
What is peak season? Before we get into the cure, let’s look at the diagnosis. Peak season, busy season – whatever you want to call it, most...
7 best activities to offer your hotel guests
Why are guest activities important at your hotel? Guest activities are crucial because they set your hotel apart from the competition and enhance...
20 ways to greet guests for the perfect hotel welcome
Best practices for greeting guests in your hotel 1. Establish eye contact One of the first (and arguably most important) practices in greeting guests...
10 ways to improve hotel operations for independent hoteliers
What do we mean by hotel operations? Let’s quickly make sure we’re all on the same page. When we talk about hotel operations, we’re encompassing the...
How to extinguish hospitality burnout
Shared responsibility Before I get into some of the specifics, I think it’s worth highlighting that managing burnout is a shared responsibility. As...
Lessons from the Euros: what can hospitality learn from football?
Value teamwork Football is a team sport. The same is true for hospitality. Let’s explore the metaphor.
Lessons from Eurovision: what can hospitality learn from a song contest?
Don’t be bland Everyone has different tastes, and nothing exemplifies this like Eurovision. Past winners include perfectly pitched Swedish pop, a...
12 types of hotel guest and how to satisfy their expectations
Why do you need to know the different types of hotel guests? Defining your ideal hotel guest enables you to develop strategies, offers, and...
The friction fiction
Bad friction In simple terms, friction is when two opposing forces encounter each other. But, of course, the world isn’t simple – especially the...
Lessons from a superstar: what can hospitality learn from Taylor Swift?
Forging emotional connections One of the undeniable keys to Swift’s global success is her ability to form emotional connections with her fan base....
How AI is already shaping hospitality
7 ways AI is shaping hospitality Guests are using AI today Open AI launched ChatGPT in November 2022. In March of the following year, Expedia and...
Lessons from the air: what can hospitality learn from airlines?
The utilization mindset Running a profitable airline is hard. In 2023, the industry’s net profit margin was less than three percent. This requires...
How to Message Your Hotel Guests: download the data-led guide
It’s easy to make assumptions about what guests want. After all, we’re all guests at various points throughout the year. But one of the remarkable...
How to use on-property credits at hotels?
What is property credit for hotels? A property credit for hotels is a monetary amount guests can use toward upgrades, on-property services and ...
9 key elements when building a guest-centric hotel
Improve your hotel guest experience with personalized hospitality
The new Mews Kiosk: revolutionizing the check-in experience
What is the new Mews Kiosk? We’ve given our former kiosk software a bit of an overhaul, and we think it’s pretty revolutionary.
Conflict resolution strategies to deal with unhappy hotel guests
How to increase repeat guests at your hotel
The importance of micro-moments in the travel customer journey
Travel micro-moments are at the center of a hospitality customer journey. Across all touchpoints, the goal should be to connect with your guests and...
5 ways to improve guest loyalty in your hotel
6 ways to improve guest satisfaction in hotels and how to measure it
What is guest satisfaction in hotels? Hotel guest satisfaction refers to how happy guests are with the hotel’s facilities, amenities and level of...
The best way to improve your hostel's guest experience
Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?