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Today’s travellers are accustomed to receiving a more personalised and on-demand experience. They now expect that their accommodation providers are able to provide the services which cater to this.
However, many hotels are providing guests with an experience that is not consistent with these expectations as data flows on legacy platforms can be static and slow, and they are yet to fully embrace the power of a cloud-first infrastructure.
As part of a new breed of cloud solutions, Mews Systems and Oaky have teamed up to make it easier than ever to provide on-demand, personal customer service to hotel guests from the minute the reservation is made to after checking out. The Mews Commander property management system (PMS) integrates with Oaky to put the guest in control of taking in-house services and room upgrades at the click of a button, and its Open API delivers any changes within milliseconds to make sure that the customer data is updated.
“When speaking with hoteliers, I often hear the same challenge: legacy systems are hindering hotel innovation because integrations are expensive and time-consuming.” says Erik Tengen, Co-Founder of Oaky, “I think it’s amazing to see how start-ups are now able to provide hoteliers with more flexibility. With open platforms like Mews and specialised SaaS solutions like Oaky – hotels can now in a matter of minutes completely customise their technology stack to best fit their needs.”
As more and more hotels leave the one-size-fits-all approach to their central databases, modern platforms, such as Mews, make adaptation and adoption an easy process. Integration between these platforms makes it possible for hotels to simplify the load on staff and make sure that there is consistency across all platforms. The transition to SaaS (Software as a Service) models also makes downgrading or upscaling easier than ever and hotels now only need to pay for the features that they want to use.
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