Instant impact: Best Western Plus Isidore Hotel thrives with Mews from day one
Within just three months of switching to Mews, this French hotel has already seen a remarkable transformation in their operations.
Best Western Plus Isidore Hotel customer story
30%
online check-in rate
30 mins
saved every night thanks to no more closing reports
Faster
staff training leading to more empowered teams
About Hotel Isidore
Located in the heart of Rennes and a member of BWH Hotels, Hotel Isidore is a 4-star property offering 72 spacious, bright rooms. They've also been a part of the Emeraude Hotels since 2012, a collection of unique boutique hotels that has successfully onboarded their 10 Parisian properties with Mews earlier this year. The hotel features La Cocotte d'Isidore, a restaurant specializing in bistronomic cuisine made with local ingredients. Guests can unwind in the wellness area, which includes a sauna, jacuzzi and fitness room. For professional meetings or private events, Hotel Isidore offers six fully equipped meeting rooms.
Their success with Mews demonstrates the power of a user-friendly, fully integrated platform that saves time, reduces errors and creates a more personalized guest experience.
“Switching to Mews has been the perfect choice for us. The platform is user-friendly, saves time and has made it much easier to onboard new staff.”
Mews University simplifies staff onboarding
Challenge
Onboarding new staff was time-consuming, requiring extensive training and supervision during the first few weeks. The team needed a faster, more effective way to get new team members up to speed without compromising service quality.
Solution
Mews University, the platform's built-in training module, empowered the staff at Hotel Isidore to learn at their own pace, with interactive lessons available in French. Coupled with swift onboarding, it helped employees quickly gain confidence in using the system. Training times were significantly reduced, with new hires understanding how to work in Mews within just two shifts, down from five. This not only saved valuable time but also eliminated the need for prolonged supervision, allowing staff to focus more on delivering exceptional guest experiences rather than getting bogged down in admin tasks.
Result
- The self-guided courses minimize training downtime
- Staff like how easy it is to start using Mews
“With Mews University, our new hires are up and running in days. They can train independently without pulling other team members away from their tasks.”
BWH CRS connection for seamless operations
Challenge
Before Mews, there was a lot of double work leading to manual errors and missed opportunities. The team struggled with disconnected data, which made forecasting cumbersome.
Solution
The BWH CRS Connection, designed by Mews exclusively for BWH Hotels, solved the problem by syncing reservations, availability and inventory in real time. It will also enhance the Best Western Rewards loyalty program by enrolling new members and automatically updating guest loyalty statuses. Furthermore, this seamless two-way integration cuts down on manual errors, making the Sales team more efficient and proactive. With no need for double-checking or inputting data twice, forecasts are now more accurate. Hotel Isidore can focus on delivering a personalized guest experience, knowing the system is optimizing their distribution and boosting RevPAR.
Result
- Reservations, availability and inventory are synced in real time
“The BWH CRS connection is a huge time-saver. Managing group bookings, cancelations and refunds is a breeze now, and it helps us provide better service for our guests.”
Easy-to-use system leads to more efficient staff
Challenge
Finding and training new hospitality staff has always been a challenge, especially when candidates don’t speak French or have limited hospitality experience. Operational mishaps, like errors in closing reports, were frequent.
Solution
Thanks to Mews automating tasks like closing reports, lengthy night auditor training is a thing of the past. No matter the staff's language or experience, they can complete tasks much faster. Plus, Mews has taken human error out of the equation. Repetitive tasks with little added value are out of the team’s way while essential tasks are easily accessible through the industry’s most user-friendly interface. The team can now concentrate on what really matters: providing exceptional hospitality to Hotel Isidore’s guests.
Result
- 30 minutes saved every night thanks to no more closing reports
- Staff with limited language skills and hospitality experience are more efficient
Mews Premium support for fast solutions
Challenge
Hotel Isidore required fast, reliable support to ensure minimal downtime and maintain high standards of guest service.
Solution
The Mews Premium Support package provides 24/7 live chat and phone support, allowing the hotel to quickly resolve any issues that arise. The team can even ask about automation and best practices, ensuring they’re always operating at peak efficiency. Since switching to Mews, the hotel has received instant help whenever needed, allowing them to fix errors or answer questions in real time. This has been critical in maintaining smooth operations and delivering high-quality guest service without interruption.
Result
- Instant problem resolution and guidance
“The Mews support team is fantastic. Whenever we need help, they respond quickly and guide us to the best solution.”
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Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?