Bush Hotel serves up a treat for guests with Mews POS and PMS
The independent UK hotel uses Mews ePOS to connect their F&B to the Mews ecosystem and ensure that guests have a seamless experience across their whole stay.
Bush Hotel customer story
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increase in ADR
13%
over their first three months
to fully onboard
One month
conversation rate
13.3%
with Mews Booking Engine
About Bush Hotel
History meets luxury at Bush Hotel, Farnham, an independent hotel in the south of England that has been welcoming guests since 1618. The hotel’s 94 rooms each boast contemporary design, and the property is also popular with bookings for meetings and conferences. Meanwhile, guests can also drink and dine onsite at the restaurant, lounge, bar, gardens and terrace.
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“Mews was the best fit for us because it automates the admin and lets us focus on providing guests with amazing hospitality.”
A booking engine that converts
Challenge
Although OTAs can increase customer reach, they also have high commission rates that can see hotels lose out on revenue.
Solution
Bush Hotel uses Mews Booking Engine, which provides guests with a fast and simple reservation experience. The booking engine features the hotel’s branding and imagery to create a cohesive user journey, and guests have the option to include breakfasts and dinners in their booking.
Result
• 13.3% conversion rate with Mews Booking Engine (3.3% is the industry average)
• 8% higher ADR for guests who booked through Mews Booking Engine compared to those who used channel managers
Best-in-class ePOS with Mews POS
Challenge
Bush Hotel runs a popular restaurant, lounge and bar that need to be fully integrated with their hospitality cloud in order to give guests a seamless stay.
Solution
The team use Mews POS to manage their F&B offering. This is a cloud-native ePOS that provides easy digital bill splitting and tipping, as well as accepting alternative payment methods and opening guest tabs that can be linked with their guest profile within Mews.
Result
• A smoother guest experience as they can pay at a time that suits them, for instance at the end of their stay
• No manual errors and more time saving for staff thanks to automatic settlement
“From day one, using Mews POS has been so easy. It helps our team to provide a better, more modern dining experience, while connecting seamlessly with Mews.”
Looking ahead
In the coming months, the Bush Hotel team are looking forward to migrating to Mews Payments where they’ll be able to benefit from a fully connected, integrated payments system. They’re also exploring way to further automate the guest journey while providing more personalized experiences.
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Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?