Inside Fettehenne Hotels’ journey to operational excellence with Mews
This lifestyle hotel chain in Germany enhances operational excellence and guest experience with an impressive tech stack powered by Mews.
Fettehenne Hotels customer story
3 days
to set up Mews
Faster training
especially for new hires
0.0075%
chargebacks
About Fettehenne Hotels
Fettehenne Hotels is a collection of four lifestyle properties in Germany, each with its own distinct character under a shared family-owned brand. Their journey began in 2018, when the first hotel in Leverkusen was transformed from a family estate into a charming retreat. The chain soon expanded rapidly, adding new properties with a focus on maintaining the individuality and personal touch of each hotel. Despite their rapid scaling, Fettehenne Hotels remain a family-owned business that values personal connections with guests and employees alike.
"Mews is incredibly intuitive and so easy to navigate. It automates and simplifies task management, leaving us more time to spend with guests. From the very start, I knew Mews was the right choice for us."
A seamless start: easy onboarding in just three days
Challenge
As Fettehenne Hotels expanded, they faced the challenge of onboarding staff with varying levels of experience, from hospitality novices to seasoned professionals. Having a PMS that was intuitive and easy to learn was crucial for efficient training across the board.
Solution
An exceptionally user-friendly interface allowed Hotels to set up Mews in just three days. The onboarding process was smooth, with staff quickly becoming familiar with the new system. The intuitive design of Mews meant that even those with no prior hospitality experience adapted rapidly. The significantly shorter training times enabled the team to focus more on delivering personalized guest experiences.
Result
- 3 days to go live with Mews
- Shorter staff training times
"The training process was outstanding. Our staff – even those without a hospitality background – adapted so quickly, and it has made a huge difference in our operations."
Boosting direct bookings with Mews Booking Engine
Challenge
Fettehenne Hotels aimed to reduce their reliance on OTAs and offer guests a seamless direct booking experience that highlight the unique character of each property.
Solution
The Mews Booking Engine was customized with branded room images and detailed descriptions. Guests can easily book rooms, select upsells like zoo tickets or gin tastings, and even add pet-friendly packages – all with just a few clicks. This customization has led to increased direct bookings and reduced OTA fees, boosting overall profitability. By enhancing the booking experience, Fettehenne Hotels is making a strong impression on their guests from the very start. Take a guided tour of Mews Booking Engine to see how it can benefit you.
Result
- Mobile-friendly booking experience
- Multiple payment options available
"Our guests love the personalized booking experience. It’s not just about reserving a room; they’re planning their entire stay with ease. Mews helps us remove all the frictions and focus entirely on curating memorable experiences."
Mews Payments ensure a smooth and efficient guest experience
Challenge
As Fettehenne Hotels expanded, managing payments efficiently and ensuring a seamless guest experience became critical. They needed a solution that allowed guests to check in and pay with minimal friction.
Solution
Mews Payments was integrated across all properties, allowing guests to pay and check in at any time, with their data securely stored for future visits. This streamlined the payment process and enhanced the overall guest experience. Payments are automatically processed and visible in the PMS, and when a refund is needed, staff at Fettehenne Hotels can process it in seconds, even without the card being present. Frequent travelers, in particular, have praised the ease and convenience of Mews Payments.
Result
- Staff spend less time asking for payments and typing in numbers
- Credit card details are replaced with an encrypted token so sensitive data is never seen or collected
- 0.0075% chargebacks
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Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?