harry’s home is out to revolutionize the guest experience
Family-owned Austrian hotel brand works with leading hotel tech providers like Mews and GauVendi to make attribute-based selling a reality.
harry's home customer story
Faster by
50%
to make reservations in the platform
Payments are
100%
automated with Mews Payments
Check-ins are faster by
70%
when guests use online check-in
About harry’s home hotels & apartments
harry’s home hotels & apartments is an Austrian hotel group with properties across Austria, Germany and Switzerland. As well as ten harry’s home hotels, the group also run Hotel Schwarzer Adler and ADLERS Lifestyle-hotel in Innsbruck.
The brand promotes a modern hospitality outlook, encouraging guests to ‘create your stay’ with flexible customization including long stay accommodation. As part of this promise, they’re embracing the most innovative hotel technology, including Mews and partners like GauVendi.
.webp?width=1357&height=1301&name=HH_1357-x-1301---Body-Quote-2%20(1).webp)
“The legacy PMSs haven’t moved on in the last 10 years. The decision to move to Mews was very easy because you provided what we needed and saw lots of potential too.”
A faster, more varied check-in experience
Challenge
When arriving a hotel to check in, a guest’s welcome experience is often transactional rather than personal.
Solution
Online check-in is part of Mews Guest Journey, and it allows guests to handle the administrative part of check-in in their own time, including digital registration cards. This speeds up check-in meaning they can get to their room faster, while the staff that welcome them can provide a more personable experience.
Result
• 16% online check-in at Hotel Schwarzer Adler
• 14% online check-in at harry’s home Bischofshofen
• 70% faster check-ins when guests use online check-in
.webp?width=1076&height=1352&name=HH_1076-x-1352---Body-Image-1%20(1).webp)
GauVendi gives Harry’s Home guests unparalleled choice
Challenge
Guests are typically limited to a narrow selection of room types when making a booking. This is also an inefficient way for hotels to optimize their RevPAR.
Solution
GauVendi is an innovative software that allows harry’s home to sell rooms based on their unique features and generate extra revenue by allowing guests to personalize their stay, bringing their brand promise of ‘create your stay’ to life. This means the same physical rooms can be sold numerous times under different names and prices points. Through a direct connect with Mews and smart automation, harry’s home can monetize any room feature, from proximity to elevator to view from the window, with inventory automatically updated whenever a booking is made.
Result
• One third of guests are already using the configurator when booking
• 60% use automatically generated ‘most popular’ options
• Guests typically fall into two groups: those who choose one to two options, and those who choose multiple preferences (around eight), all of which boosts RevPAR
“If you buy a car, you can decide the color, the interior, all the extras. This is what GauVendi helps guests to do when they book a room with us. In the past, our reception and reservation teams wouldn’t have time for this, but their automation opens new possibilities.”
Flexible payments for a flexible guest experience
Challenge
harry’s home wanted an integrated payments solution that would empower their guests to make secure payments throughout the guest journey.
Solution
With Mews Payments, harry’s home can choose to accept payments at any stage of the guest’s journey. Once the guest’s payment details have been taken by the hotel, they can be securely charged at any time with only a couple of clicks, saving time for staff and guests.
Result
• 100% payment automation on card transactions through Mews Payments
• 0.01% of transactions are chargebacks (the average rate in the travel industry is 0.5%)
.webp?width=1076&height=1352&name=HH_1076-x-1352---Body-Image-3%20(1).webp)
“We like to provide our guests with options. They can pay up front, at check-in or at check-out. I don’t want to tell them that they have to do it a certain way, so these options are important.”
Looking ahead
The team at harry’s home are excited to build on their recent successful launch with GauVendi and develop even more personalized experiences for guests. They’re also looking to introduce check-in tablets so that guests have the option to check themselves in upon arrival, as well as refine their hotel marketing and communications with more sophisticated targeting.
.webp?width=1357&height=1301&name=HH_1357-x-1301---Body-Quote-3%20(2).webp)
.webp)
Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?