From friction to flow: Hey Lou leaps into the future with Mews

Challenge

Staff shortages made it essential to streamline operations, aiming to reduce front office tasks and guide guests towards self-service.

Solution

Mews Kiosk was the perfect solution for Hey Lou. By replacing traditional front desks with Welcome Desks, the team created a more welcoming environment, encouraging natural interactions between guests and staff. These self-check-in stations have become a signature feature across all Hey Lou hotels. With large screens and a user-friendly interface powering quick check-ins, long queues are a thing of the past, earning high praise from both guests and staff alike. Plus, all payments are cashless and effortless. By proactively anticipating guest needs, Hey Lou ensures that every stay is as seamless as possible.

Result

• <2 minutes to check-in via Welcome Desks powered by Mews Kiosk 

Challenge

Before switching to Mews, Hey Lou struggled with a fragmented payments system. They had difficulties integrating the payment acquirer's API with their PMS, so their accountants often had to manually fix errors and even reverse payments.

Solution

Mews Payments streamlined and connected all transactions, helping Hey Lou go 100% cashless. Guests can settle their bills with a quick card swipe, and for staff, everything is automated, eliminating manual work. Hey Lou is also using Mews Terminals, a fully integrated payment terminals that save time, reduce paper waste and eliminate the risk of mistyping card numbers. Plus, they’re avid users of Mews POS, an all-in-one solution for back-of-house that connects inventory and ePOS, letting the team track, analyze, plan and order with confidence. The team loves that they can take orders and payments directly at the table, saving time and simplifying the process for everyone. They’re also using digital ordering with Mews POS at Hey Lou Hotel Frankfurt Airport that has its own brewery, where guests can simply scan a QR code, pull up a digital menu, order and pay.

Result

• 50% faster payments through Mews Payments

• Staff use mobile phones with the Mews app, making bulky tills and cash handling a thing of the past

Challenge

Onboarding and training staff in hospitality can be challenging due to high turnover rates. New hires need to learn quickly and adapt fast, which can be hard without clear and easy-to-follow training materials and support. 

Solution

Hey Lou thoroughly enjoyed their onboarding and onsite training provided by Mews. 

The personal approach made it easy for their staff to get up to speed, easing the inevitable stress of changing PMS providers. The team found Mews University especially useful, particularly the billing training, which is crucial in Germany. Role-based courses gave them the confidence and the know-how to create remarkable guest experiences. Plus, spending less time figuring out the software means more time with guests. 

Result

• Seamless onboarding and ongoing customer support

• Staff training via interactive live courses, walk-throughs, videos, quizzes and hands-on practice