Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews
This family-owned hotel in Spain achieves an incredible operational makeover and runs more efficiently thanks to Mews.
Hotel Patagonia Sur customer story
2 weeks
to fully train staff with Mews University
10+ hours
saved weekly on admin tasks
9.5%
upsell conversion rate during online check-in
About Hotel Patagonia Sur
Hotel Patagonia Sur is a family-run business located in sunny Cádiz. Founded 15 years ago, they offer twenty lodging units across two properties – a hotel and serviced apartments. Like in many family-owned hotels, outdated processes and systems were a challenge. In their case, a server in the basement, kept cool with a fan, highlighted the need for change and inspired Sales Director Nicolas Lopez Alcalde to initiate a major digital transformation.
Beyond streamlining their multi-property management, the operational makeover sparked a cultural shift, with the team successfully embracing modern property management.
“During my PMS research phase, Mews acted as genuine consultants. We shared our goals and concerns with the Sales representative, who brought in specialists to address some very specific challenges. Together, we built a strategy for a tech stack that was perfectly tailored to our hotel and its unique requirements.”
Streamlined multi-property management
Challenge
As a family-run business operating two properties, Hotel Patagonia Sur faced difficulties in managing staff and daily operations. Their outdated systems created complex and inefficient processes, making it hard to handle routine tasks and hindering their ability to scale.
Solution
Mews Multi-Property centralized Hotel Patagonia Sur’s operations with cloud-native technology. Everyone on the team has real-time data access, enhancing coordination across their two properties. This efficiency saved time and eliminated the need for manual coordination. During peak seasons and high-demand periods, staff can easily access information from anywhere by using their cell phones to check the app and view their daily tasks. The clear division of work and centralized information provides the entire team with a unified source of truth, improving overall efficiency and communication. Additionally, eliminating repetitive tasks reduces the risk of errors.
Result
• 10+ hours saved weekly on admin tasks• Maximum security thanks to centralized management of user roles and permissions
• Simple to add and sync new properties
“With Mews Multi-Property, it doesn’t matter how far apart the properties are – we all access centralized information in real time. Thanks to Mews, I’ve been able to shift focus from daily operational tasks to more complex strategic decisions. It’s like driving on autopilot.”
Enhanced staff efficiency through training
Challenge
The hotel's staff was accustomed to using outdated, manual systems. Transitioning to a modern, tech-driven approach required retraining long-term employees, some of whom had been working with paper-and-pen for over a decade.
Solution
Mews University offers structured, self-paced training programs that enabled staff to quickly adapt to the new system. Within two weeks, the entire team at Hotel Patagonia Sur was proficiently using Mews for daily operations, including invoicing and guest check-ins. The smooth transition enhanced the team’s efficiency, and they could finally focus more on guest service, rather than getting bogged down by administrative tasks. Staff also recognized that mastering these new tools was an investment in their professional growth, providing them with modern skills and fresh perspectives in their roles.
Result
• 2 weeks to fully train staff with Mews University• Fewer issues with staffing shortages
• Increased staff satisfaction levels
“Mews University has been exceptional, far surpassing anything I've seen from other PMS providers. In just two weeks, our staff was fully trained, efficiently managing check-ins and invoicing. Mews didn't just improve our operations – it truly transformed my team’s mindset.”
Ease of use and immediate benefits, perfect for independent hoteliers
Challenge
Like many smaller businesses, Hotel Patagonia Sur lack a dedicated IT department. With limited resources, they needed a solution that was both easy to implement and user-friendly, particularly for staff with minimal hospitality experience. Their primary goals were to enhance efficiency, streamline staff management, and improve the check-in process.
Solution
Mews provided an intuitive, user-friendly platform that was easy to navigate, even without prior hotel management experience. Both management and staff quickly became proficient with the system, appreciating its simplicity and ease of use. This simplicity is crucial for an independent property like Hotel Patagonia Sur, where efficiency and flexibility are key to success. They now enjoy the freedom and benefits that come from a fast, intuitive and future-focused solution.
Result
• 9.5% upsell conversion rate during online check-in
• 14% online check-in rate
“Mews is incredibly user-friendly, even for someone like me who had no prior experience in hospitality. It’s ideal for independent hoteliers.”
Integrated ecosystem of tech solutions
Challenge
Hotel Patagonia Sur needed a flexible solution that could seamlessly integrate with other tech platforms, ensuring they had the best mix of tools for revenue management, operations and guest services.
Solution
Mews Marketplace enabled Hotel Patagonia Sur to seamlessly integrate a range of specialized tools, such as RoomPriceGenie for revenue management. By pairing Mews with other top-tier hospitality solutions, they crafted a tech ecosystem tailored to their unique needs. This approach allowed the team to optimize operations without the constraints of an all-in-one PMS. Additionally, well-documented APIs gave them the freedom to integrate with any application, whether bespoke or third-party.
Result
• With Mews Marketplace, the team can pivot quickly in response to industry changes and property needs
“Mews connects us with over 1,000 specialists without connection fees, letting us build the best solution for our needs.”
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Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?