Basking in efficiency: Villa Chiquita thrives with Mews
This Spanish boutique hotel leverages Mews to streamline operations and elevate guest service – even from the pool.
Villa Chiquita customer story
Online check-in rate
38.7%
in 2024
Time savings
2h
saved every day per employee
Booking value
47%
higher for direct bookings vs channel managers
About Villa Chiquita
Villa Chiquita is a 4-star hotel nestled in Colonia de Sant Jordi, along the serene southeastern coast of Mallorca. With 41 rooms and suites, the Mediterranean-inspired oasis of comfort is committed to delivering unforgettable stays. Guests can unwind in the fully equipped spa, enjoy fine cuisine at the on-site restaurant and take in stunning views from the rooftop terrace. Since adopting Mews in 2020, Villa Chiquita has streamlined operations while enhancing the guest experience.
“We really appreciate how Mews continues to evolve and improve daily. They always take our suggestions on board, showing their commitment to providing a solution that truly adapts to our needs.”
POS and PMS working seamlessly together
Challenge
The PMS and POS are two of the most crucial tech systems for any property. With gastronomy at the heart of their offering, Villa Chiquita was eager to see how seamless integration between these two systems could transform their daily operations.
Solution
Villa Chiquita has taken its efficiency to new heights with the integration of Mews POS and its digital ordering system. Whether dining at the restaurant or lounging by the pool, guests can place orders and pay on the spot without ever missing the breathtaking views. With Mews POS added to their tech ecosystem, the team has automated more processes, freeing up hours for staff to focus on enhancing the guest experience. Restaurant charges are seamlessly sent to a guest's room bill – manual entries have been replaced by modern mobile technology to streamline service.
Result
- An elevated dining experience with no friction or outdated equipment in sight
“Mews POS reports are incredibly structured, offering detailed insights into income and performance across the restaurant, rooftop, and bar. This unparalleled level of overview is essential for owners and managers to make informed, data-driven decisions.”
Excellent customer support built on true partnership
Challenge
Customer support in hospitality goes beyond resolving issues. It's about fostering strong relationships and providing hoteliers with the guidance they need to bring their unique vision to life.
Solution
With Mews, Villa Chiquita enjoys the support of a dedicated customer success manager who not only resolves issues but also anticipates their needs and introduces innovative solutions. The team can easily request support via email or get quick answers through a 24/7 smart chatbot. For critical business matters, phone support with a Mews expert is available. Additionally, a comprehensive library of user guides and help articles provides instant guidance on tasks like setting up the booking engine or navigating reports.
Result
- Excellent face-to-face customer support that always finds the solution
“Some providers seem to forget that the final 'S' in SaaS stands for service. But not Mews. I want to give special thanks to our account manager – we couldn't be more grateful for the excellent support Mews consistently provides.”
Simpler staff training and a happier team
Challenge
In the past, the front office staff at Villa Chiquita had to train new team members manually, which slowed down productivity.
Solution
With Mews University, onboarding has become much easier, allowing new hires to be ready and efficient from day one. The videos, which are also available in Spanish, help staff quickly understand tasks without wasting time guessing what each button does. Even if they skip the videos, many new hires find Mews so user-friendly that they can navigate it easily on their own. The Villa Chiquita staff are a lot happier because they get to spend more time with guests instead of being glued to their screens. They feel their jobs have more meaning now, focusing on being hosts. Some team members even work remotely, as Mews supports access from anywhere.
Result
- New hires are operational in Mews from day one
- Increased levels of staff happiness
“We can’t even imagine our hotel without Mews. It has really freed us to share our vision of modern hospitality with both our guests and staff.”
Looking ahead
By choosing Mews, Villa Chiquita puts guests at the heart of its technology strategy. Automating manual repetitive tasks has demonstrably impacted the bottom line. With technology clearing operational hurdles, the staff can prioritize relationship-building and ensuring visitors eagerly return to their sun-soaked retreat.
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Make it remarkable.
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