Matt Talks
Welcome to Matt Talks Hospitality, a podcast created to help hoteliers grow their businesses. Every week Mews CEO Matt Welle dives deep into topics impacting the hospitality industry.
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Mews product road map (#21)
Matt talks to Mews CTPO, Pepa Starýchfojtů, about our product roadmap for 2025. Find out what's in store for new and improved Mews capabilities.
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The future of work and hospitality (#20)
Matt talks with serial hospitality entrepreneur Rogier Braakman about the evolution of hospitality
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5 strategies for revenue growth (#19)
Rethink your revenue potential when Matt explores the five building blocks of revenue for hotels
Matt talks - Episode 21
Product roadmap 2025
In this episode, Matt is joined by Mews CTPO Pepa Starýchfojtů to chat about the upcoming plans for Mews PMS in 2025. It's a chance to learn more about our commitment to advancing and transforming both hospitality technology and the hospitality industry.
Matt talks - Episode 20
The future of work and hospitality
In Episode 20 of "Matt Talks," Matt engages in a conversation with Rogier Braakman, founder of Mr Green Boutique Co-working. They discuss the evolving landscape of co-working spaces, focusing on sustainability and community-building within the hospitality industry. They explore how integrating sustainable practices can enhance guest experiences and operational efficiency in hospitality settings.
Matt talks - Episode 19
5 strategies for revenue growth
In this episode, we explore five powerful ways hoteliers can increase their revenue. Matt dives into diversifying and optimizing revenue streams, smart pricing strategies, leveraging revenue management technology, protecting your profits, and key strategies you can start implementing today.
Matt talks - Episode 18
The power of AI in hospitality
In this episode, Matt sits down with Conor Winders, VP of Product and Engineering at Mews, to explore the power of AI in hospitality. They dive into the latest innovations in travel technology, the role of AI, and the exciting concept of invisible hospitality.
If you’re curious about AI adoption, opportunities beyond AI, and where to start, Conor is the go-to expert at Mews. Tune in for insights, advice, and a glimpse into the future of hospitality tech!
Matt talks - Episode 17
Building a High-Performing Hotel Tech Stack
In this episode, Matt and Solutions Architect Lead Timur dive into the heart of a successful hotel ecosystem—the Property Management System (PMS). From streamlined distribution and accounting to automated pricing (with half of hotels still missing out!), the right tech stack boosts operations, revenue, and guest satisfaction. Whether you're an independent hotel or a global brand, aligning your tech with your brand promise is key. Tune in to discover how smart integrations can transform your hotel’s efficiency and profitability!
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Matt talks - Episode 16
Unlocking revenue potential
In this week's episode, Matt sits down with Alexander, founder of Atomize RMS, a Mews Company, to dive into the world of revenue optimization. They explore how revenue management software can help hotels of all sizes, the state of RMS adoption, and the undeniable revenue uplift these systems provide. From real-time pricing strategies to smart acquisition tactics, they break down how technology is reshaping the future of hotel revenue management.
Matt talks - Episode 15
The art of upselling in hospitality
Upselling is an important part of any hotel's revenue strategy but, as Matt knows from first-hand experience, it can be awkward for staff and guests. This week, he explores the best opportunities to upsell, how to leverage technology to be more successful, how to make it feel natural - and even personalized, and the importance of training teams to succeed and feel confident.
Matt talks - Episode 14
Hiring, retaining and motivating staff
Matt sits down with Mews Chief People Officer, Naomi Trickey, to talk employer branding and staffing and growth. They explore the importance of offering engaging work, exciting career paths, and up-skilling individuals while emphasizing the value of hiring the right people for your business. Discover how Naomi builds her team, leverages creative strategies to attract new talent, and ensures a lasting, positive first impression.
Matt talks - Episode 13
User disengagement
It may not be the sexiest term, but User Disengagement could be the difference between delivering personalized and exceptional guest experiences and guest journeys that are full of friction and frustration. In this episode, Matt goes deep on how a cloud platform delivers a more considered interface for staff, why attaching a reservation to a room is an outdated way of thinking, and why you can't afford to ignore friction in the guest journey. By the end of this episode, you’ll also see what we’ve done to help disengage staff from technology and how it’s enhancing the overall experience for guests.
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User disengagement
What does great user experience look like?
Is the guest experience at your property as efficient and personal as it could be? Watch as Matt takes less than 10 minutes to highlight the difference between a standard guest experience and a remarkable one.
Matt talks - Episode 12
Big bets for 2025
It’s time to reflect on industry trends and plan budgets for the year ahead. This session of Matt Talks will spotlight four key global trends set to shape the hospitality sector: AI adoption, shifting staff productivity, reduced reliance on OTAs, and a move into unexpected property types. We hope this information will equip you with the information you need to plan for a successful and prosperous 2025.
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Big bets 2025
Big bets 2025 - Outlook report
Get the inside track on the year ahead with this guide packed with insights, predictions, and learnings from industry leaders and our experts.
Matt Talks - Episode 11
Phishing and security
Let’s get serious. We all know security is important. So why do so many hoteliers still not prioritize training staff on the importance of taking steps to prevent becoming victims of phishing attacks? In this episode, Matt talks about the increasing security risks facing all hoteliers – large and small – and offers advice from our in-house security experts.
Matt Talks - Episode 10
Boosting guest loyalty
Guest loyalty is more than just points and rewards; it's about creating remarkable experiences that foster emotional connections with guests, leading to genuine loyalty and network effects. It also happens to be one of Matt's favorite topics, and he offers some key takeaways that any property - including independent hotels - can implement.
Matt Talks - Episode 9
Driving efficiency in hospitality
We recently commissioned analyst group IDC to research and write a paper on the business value of Mews and Mews Payments, including the impact of our platform on efficiency and revenue. In this episode, Matt shares the findings and dives into how automation can affect daily tasks and business operations.
Download the Full Report
Matt Talks - Episode 8
Data-driven insights for hotel operations
Matt’s passion for data is a constant at Mews, and today, we’re excited to share it with a broader audience. Data is a powerful tool—not only for advancing our business but for driving yours forward as well. Matt explores how hotels can leverage data, from existing insights to innovative ideas for the future. He also highlights key examples and tech partners that can empower hoteliers to make smarter decisions, streamline operations, and boost revenue.
Matt Talks - Episode 7
Door locks in hospitality
In this episode, we’ve invited our in-house expert on door locks – one of the most challenging aspects of hotel operations. The hardware is often outdated, and, after investing in it, it can stay in place for 10 to 20 years, hindering innovation. We dive into this topic to explore not only the challenges but also how to upgrade your tech or hardware stack to enhance the guest experience in the future.
Matt talks - Episode 6
Booking engine conversion strategies
We could go on and on about the value of direct bookings and an intuitive booking engine, but what's even more valuable are tips from Matt that you can act on to make it easy for guests to book direct, boost your ancillary revenue, and get guests excited about their stay with you.
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Matt Talks - Episode 5
Staffing challenges
Have you ever stopped to think what's really behind staffing challenges and how small changes, including leveraging technology, can lead to happier staff and greater retention? Lucky for you, Matt thinks about it a lot and has some great advice in this episode.
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Matt Talks - Episode 4
Payments
In this must-watch episode, Matt dives into how embedded payments is revolutionizing the payment experience. He also will have you rethinking the power of pre-authorizations, the value of direct bookings, and how you can reduce those annoying chargebacks.
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Matt Talks - Episode 3
Kiosk
A kiosk can offer a simple low-cost solution to eliminate check-in queues, improve efficiency – even with reduced staff, and unlock extra revenue. But it takes a bit of know-how to drive adoption and get the most value from them. Matt offers some advice on the secrets to kiosk success.
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Matt Talks – Episode 2
Direct bookings
Not only is a website a chance for guests to learn about you, but it offers guests a way to book directly with you. How do you do build a site and how do you do it well? Matt has some tips – and some lessons he learned the hard way.
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Matt Talks – Episode 1
Digital guest journey
Standing out from the competition can be hard. This series of videos will help you define what makes your brand unique, what that means for the experience you give guests, and how you can design that journey with some of the tech tools available today.
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