Matt Talks

Welcome to Matt Talks, a series of videos where Mews CEO, Matt Welle, shares his lessons learned and advice to hoteliers to help improve and grow your business.

Matt had extensive experience as a hotelier before turning his attention to helping hospitality with innovative tech, and here he covers some of the most important topics for hoteliers today.

Click on the episode to watch it

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Matt Talks – Episode 2

Direct bookings

Not only is a website a chance for guests to learn about you, but it offers guests a way to book directly with you. How do you do build a site and how do you do it well? Matt has some tips – and some lessons he learned the hard way.

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Direct bookings
Why do you need a hotel website?
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Direct bookings
Building a successful hotel website
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Direct bookings
Guide to website conversion strategies
Matt Talks - Episode 3

Kiosk

A kiosk can offer a simple low-cost solution to eliminate check-in queues, improve efficiency – even with reduced staff, and unlock extra revenue. But it takes a bit of know-how to drive adoption and get the most value from them. Matt offers some advice on the secrets to kiosk success.

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Intro (3)
Kiosk
What you need to know about kiosks

 
Part 2
Kiosk
Effortless upsells
Part 2 (1)
Kiosk
Is a kiosk right for you?
Part 2 (2)
Kiosk
What to look for in a kiosk
Kiosk
Finding the right kiosk partner
Matt Talks - Episode 4

Payments

In this must-watch episode, Matt dives into how embedded payments is revolutionizing the payment experience. He also will have you rethinking the power of pre-authorizations, the value of direct bookings, and how you can reduce those annoying chargebacks.

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Payments
Why you may need to rethink your payment process
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Payments
Embedded versus integrated payments: the important differences
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Payments
How to protect yourself against breaches and chargebacks
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Payments
Simple ways to boost cash flow
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Payments
Let's make payments a frictionless part of the guest experience
Matt talks - Episode 6

Booking engine conversion strategies

We could go on and on about the value of direct bookings and an intuitive booking engine, but what's even more valuable are tips from Matt that you can act on to make it easy for guests to book direct, boost your ancillary revenue, and get guests excited about their stay with you. 

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Booking engine success
The hidden value of booking engines 

If you're wondering why you should put effort into your booking engine, you won't want to miss this.
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Booking engine success
Tips for booking engine success

Simple steps you can take immediately to improve the direct booking experience for your guests and encourage them to book with you – not OTAs.
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Booking engine success
Inspiring examples of great booking engines

See some best practices in action and walk away with ideas that you can use to improve your booking engine strategy and boost conversion.
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Booking engine success
Booking engines aren't just for rooms

Your booking engine is a natural way to grow your ancillary revenue. Matt offers some best practices and even advice on how AI can help. 
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Booking engine success
Booking solutions for groups 

It's time for technology to simplify group bookings. Take a look at some booking engine features that could be game-changers for group blocks.
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Booking engine success
Wrap up

A booking engine is more than just a way to capture reservations. It's a way to boost business and give guests a remarkable experience from the start. Matt explains. 
Matt Talks - Episode 7

Door locks in hospitality

In this episode, we’ve invited our in-house expert on door locks – one of the most challenging aspects of hotel operations. The hardware is often outdated, and, after investing in it, it can stay in place for 10 to 20 years, hindering innovation. We dive into this topic to explore not only the challenges but also how to upgrade your tech or hardware stack to enhance the guest experience in the future. 

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Matt Talks - Episode 8

Data-driven insights for hotel operations 

Matt’s passion for data is a constant at Mews, and today, we’re excited to share it with a broader audience. Data is a powerful tool—not only for advancing our business but for driving yours forward as well. Matt explores how hotels can leverage data, from existing insights to innovative ideas for the future. He also highlights key examples and tech partners that can empower hoteliers to make smarter decisions, streamline operations, and boost revenue. 

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Matt Talks - Episode 9

Driving efficiency in hospitality

We recently commissioned analyst group IDC to research and write a paper on the business value of Mews and Mews Payments, including the impact of our platform on efficiency and revenue. In this episode, Matt shares the findings and dives into how automation can affect daily tasks and business operations. Download the full report.

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Matt Talks - Episode 10

Boosting guest loyalty

Guest loyalty is more than just points and rewards; it's about creating remarkable experiences that foster emotional connections with guests, leading to genuine loyalty and network effects. It also happens to be one of Matt's favorite topics, and he offers some key takeaways that any property - including independent hotels - can implement. 

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Matt Talks - Episode 11

Phishing and security

Let’s get serious. We all know security is important. So why do so many hoteliers still not prioritize training staff on the importance of taking steps to prevent becoming victims of phishing attacks? In this episode, Matt talks about the increasing security risks facing all hoteliers – large and small – and offers advice from our in-house security experts.

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