IDC Report: The Business Value of Mews Hospitality Cloud

IDC White Paper

Mews boosts front desk staff efficiency by 24%

Revenue. Efficiency. Modern features. Three of the key criteria hoteliers use to make the challenging decision of what new hospitality platform to buy. According to an in-depth analysis by IDC, Mews customers who use our payments platform see value in all these areas and more.

Global research firm IDC interviewed Mews customers to get quantitative and qualitative feedback about the business value of the hospitality cloud technology with its embedded payments platform. The results are too good to keep to ourselves.

IDC White Paper

Mews boosts front desk staff efficiency by 24%

Why use Mews Payments?

31%

decrease manual human error

6.8%

increase Average daily rate

24%

increase front desk staff efficiency

Mews Hospitality Cloud and Mews Payments

With its embedded payment platform, Mews Hospitality Cloud is revolutionizing hospitality operations and driving significant benefits for customers. By automating manual tasks, Mews Payments allows customers to maximize the benefits of Mews PMS:

No risky manual card entry
No arduous nightly audit
No need for guests to present their cards for every purchase
No handling of sensitive data by staff
No awkward upsell conversations by staff

Reasons to read the full IDC White Paper:

Don’t take it from us; read what customers told IDC about Mews
Find out the average payback period for the customers interviewed by IDC
See how much additional revenue these customers earned since using Mews
Learn the impact Mews can have on accounting and IT teams
Get a glimpse at how much customers save by not paying third-party fees

What customers say about Mews

"With Mews, once a guest selects additional breakfast, bike rental, or a bottle of wine in the room, it is automatically processed in the system and there’s no manual work at all."

"Thanks to Mews, we now have flexible pricing, which is a major business improvement. We went from €100 to €120 in the first year, and that was in 2020. Now it’s 2024 and we are at €180.”

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"I would say they have at least 30-40% more time for the guests now, especially when guests checking in online only takes 30 seconds."

"Mews makes accounting much more efficient for this team. Reconciliation is very easy now. It is much easier to track payments and reconcile."

Make it remarkable.

Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?

Book a demo