Why is it important to send check-out messages to your guests?
Sending check-out messages is a key part of personalization and shows guests you care. These messages can leave a positive lasting impression, contribute to guest satisfaction, and improve your hotel's profitability.
End on a positive note
Part of maximizing the hotel guest experience is ensuring a cohesive journey from start to finish. With Mews, you can send a thoughtful check-out message that leaves guests with a positive final impression. If they've already settled their bill via a kiosk, this may be your last chance to connect - make it count.
A great final impression boosts the likelihood of guests recommending your hotel to others and spreading word-of-mouth. Plus, retaining happy guests is far more profitable than acquiring new ones.
Promote feedback
Feedback can be one of the hardest things to hold guests accountable for. This is when a check-out message comes in handy because you can ask for feedback as part of the check-out process. The more you can promote feedback, the more you can identify areas where your property can improve, which helps maintain high standards of service.
Feedback can also be turned into online reviews. If you get permission from guests while they are still staying with you, they'll be more likely to agree.
Encourage engagement
The communication used in check-out emails can help promote engagement with guests. You can offer coupons for their next visit, invite them to join your social channels, and stay connected. The better you encourage communication and engagement, the easier it will be to maintain connections in the future, increasing the likelihood that guests will return.
Reduces chance of miscommunication
When you send a clear email outlining check-out procedures, you ensure that things like payment confirmation, where to leave keys, and other commonly asked questions are addressed. This not only reduces the number of questions your front desk has to field, but also ensures guests receive all the information they need without the risk of forgetting something important.
5 best examples of guest check-out messages
Now that you know why guest check-out messages are so important, let's take a look at some of the best examples.
Example one: asking for improvement and guest feedback
Dear [Guest Name],
Thank you for staying with us at [Property Name]. We hope your time here was enjoyable.
At [Property Name], we are always looking for ways to improve and provide the best possible experience. Please feel free to leave any suggestions in the feedback form below. If you'd like to share your experience with others, we invite you to review our property on [Platform/link].
Safe travels, and we look forward to welcoming you back soon.
Best regards,
[Your name/Title/Property Name]
Example two: clarifying procedures
Dear [Guest Name],
Thank you for staying with us at [Property Name]. We hope you had a great stay.
As you prepare for departure, we kindly ask that you settle your bill at the check-out kiosks downstairs. You can then leave the key inside your room and close the door behind you. Our front desk team is available to assist should you need help.
We're sorry to see you go but hope to welcome you back soon. As a token of appreciation, we're offering 15% off your next stay with the coupon code [link or insert coupon code]. Stay connected by following us on [social channels].
Wishing you a safe onward journey, and we look forward to seeing you again soon.
Regards, [Your Name/Title/Property Name]
Example three including social channels, check out procedures and discount code
Dear [Guest Name],
Thank you for staying with us at [Property Name]. We hope you had a wonderful experience.
As your check-out time approaches, please note that check-out is at [check-out time]. We kindly ask that you settle your bill before departure and leave the key in the box at the front desk when you check out of your room.
That's it for now, but we'd love to stay connected. Follow us on our social channels [social channels] to stay updated on special discounts and promotions for your next stay.
If you enjoyed your time with us and would like to share your experience, you can leave a review at [website]. As a thank you, you can enjoy a 15% discount on your next stay with the coupon code [insert code].
Safe travels, and we hope to welcome you back soon.
Regards, [Your Name/Title/Property Name]
Example four: informal
Dear [Guest Name],
We hope you had a great time staying at [Property Name]. If you'd like to share any pictures from your stay, feel free to tag us on social media [property handle].
If you have a moment before you leave, we'd appreciate it if you could leave us a review on [platform].
Stay in touch and keep an eye on our website and social media channels for exclusive offers just for our valued guests.
Cheers, [Your Name/Title/Property Name]
Example five - professional
Dear [Guest Name], Thank you for choosing [Property Name]. We hope you had an enjoyable stay. Your feedback is important to us, so if there was anything that didn't meet your expectations, please don't hesitate to let us know.
As a reminder, check-out time is [time] tomorrow. You can visit our desk at any time to settle your bill, and before you leave, please drop the key in the key drop box at reception.
If your travels bring you back to the [area], we'd be pleased to welcome you again. Contact us directly for special rates available exclusively to returning guests.
Safe travels, and we hope to see you again soon.
Best regards, [Your Name/Title/Property Name]
Conclusion
Check-out emails are key to maintaining a positive guest experience and ensuring smooth operations. With a property management system like Mews, you can streamline this process effortlessly. Using customizable email templates, you can automate check-out reminders, gather feedback, and promote future stays - all without additional effort from your team. With features like placeholders, multi-language support, and the ability to add QR codes, Mews allows you to create a personalized, professional check-out experience for your guests, every time.
Download our guide "How to message your hotel guests"
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