Property Management System

Modern hotels run on Mews PMS

Maximize your property’s potential with an intuitive and innovative property management system. With Mews at the heart of your operations, staff spend less time at computers and more time focused on guests.

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Benefits of Mews Property Management System

Modern

PMS software that’s so easy to use, even staff without hospitality experience can learn it in a few hours.

Cloud-native

In the cloud since day one, Mews optimizes security, speed and flexibility for properties of all sizes and segments.

Efficient

Productivity goes up when staff have all the information they need at their fingertips.

Automated

Mews automates processes from front of house to back office to save time and reduce costly mistakes.

Revenue drivers for hotels

Unlock your total revenue potential

As the cost of doing business goes up, Mews gives you more ways to stay ahead. From flexible, attribute-based rate management to technology that sees your property as a variety of space types and tiers, we make it easier to meet your revenue goals.

Monetize more than rooms

Make the most of every square meter and unlock more profit, streamline operations and meet the needs of today's guests all at the same time.

Offer bookings from hours to months
Manage bookings for parking spots to co-working spaces in your PMS
Attract locals with monthly memberships
Diversify revenue with seasonal pop-ups

Optimize rates your way

Our simple interface makes it easy to adjust your rates as demand, guests and revenue strategies change.

Effortlessly unlock more revenue during high and low seasons
Adapt to unexpected occupancy changes quickly
Adjust rates for every space as easily as you adjust room rates
Boost direct bookings by offering special rates for guests who book with you

Make payments a breeze

Our fully embedded payments platform lets guests pay securely at any time in their journey – from booking to check-out.

One click. That's all it takes for staff to process additional charges.
Tokenization protects card information and keeps it ready to use for additional charges.
One payment system for POS and PMS means one invoice for food and stay.
Integrated payment terminals eliminate manual card entry.

Easy-to-use property management system

Make everyday tasks more efficient

Fast and convenient experiences are expected in today’s hospitality – by staff and guests. Modern, intuitive, smart PMS software can set you up for delivering remarkable experiences from check-in to check-out. Simplicity is a beautiful thing – and goes a long way.

Timeline

One look at our easy-to-use reservation timeline is all you need to see who’s coming, who’s going, and who’s gone – by the day, the week or the month. Plus, view notes quickly for seamless reservation management.

Built-in help center

Answers are at your fingertips with an integrated help center in Mews PMS. No changing screens or searching around. Just type a search on the reservation screen and find answers in a snap.

Smart detail window

All the information you need to check a guest in or out is right in front of you. With the smart window, check-in, check-out, outstanding charges, and even key cutting are a click away.

Personalization solution

Make every touch point personal – even a phone call from a guest. Mews PMS lets you open a reservation by searching with a phone number, so you can turn a cold call into an informed and friendly conversation.

Cloud-based hotel PMS

Experience the cloud difference

We’ve been in the cloud since day one, sharing all the benefits that come with a cloud-native software platform with every Mews customer.

Secure

We’ll take care of keeping your data and business secure; you focus on providing guests with the experience they want.

99.9% up time

Our 99.9% uptime promise means you can work with the confidence that your platform will run without interruptions.

Faster innovation

We push updates to the platform nearly every week so you’re always running on the most updated technology.

Access anytime, anywhere

You can’t be onsite 24/7. With Mews, you don’t have to be. All you need is an internet connection.

Easy onboarding for hotel staff

The simpler way to switch your PMS

With a complete platform in the cloud, automatic product updates, loads of e-learning opportunities and a highly intuitive user interface, Mews makes switching your PMS painless.

Deploys in weeks – or even days

Our dedicated team of deployment managers can get you up and running on your new system in just a few weeks, so you can start experiencing the power of Mews quickly.

Transfer data and future booking

Guest profiles, future guest reservations, payments, and company profiles all easily transfer from your old PMS right into Mews, so there’s no disruption.

More ways to learn

With Mews University and a constantly expanding library of help center articles – more than 1400 at last count – training on Mews PMS can be done on your schedule and with a variety of ways to get answers fast.

Simple, intuitive interface

The PMS for the tech generation

We designed Mews so that any new employee can learn the platform quickly and without stress. First, you get a user-friendly dashboard. Then comes the color-coded timeline. Our guest-centric platform means everything revolves around the guest, – not inventory, which means you can easily sell your products, services and spaces to anyone.

Whether it’s seasonal turnover or staffing challenges, Mews takes the headache out of hiring and onboarding new staff members – no matter their job experience.

Learn more with Mews

Our latest insights, guides and reports to help you solve your business challenges.

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The Guide to Switching Your PMS

Download your guide to moving to a new property management system, covering the 10 questions you need to ask, typical implementation timelines, and what makes a successful onboarding.

Learn more

The Hotelier’s Guide to Changing PMS

Discover the ten key questions that any independent hotel or small group should ask a new potential PMS provider, and find out the best time to make a change.

Learn more

How to Migrate to Mews from an On-premises PMS

Discover why switching from an on-premises system to Mews doesn’t have to feel like the proverbial open-heart surgery.

Learn more

Make it remarkable.

Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?

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FAQs

What is a property management system?

A property management system, commonly called a PMS for short, sits at the heart of any hotel, hostel, serviced apartment, hybrid property or just about any other commercial building that offers overnight stays and services.

A PMS generally features capabilities such as rate management, revenue management, inventory tracking, reporting, guest profiles and so much more. In short, it’s the epicenter of any property in the hotel industry, managing the daily operations for front of house, back office and even housekeeping.

What features are most important in a modern PMS?

The hospitality industry is changing quickly. Guest expectations are increasing, and their patience for long queues and impersonal service is diminishing. At the same time, staffing challenges that started during Covid continue. To meet the needs of guests and staff, your PMS should be easy to learn, easy to use and offer digital solutions that allow guests to check themselves in and out without the need for staff and to streamline communications before and during their stay.

You also want to look for a cloud-native platform that will reduce your downtime significantly compared to a platform with an on-site server or even a platform that migrated from on-premises to the cloud. A cloud platform also allows you to access your PMS from anywhere on any device, which improves the guest experience and your own convenience.

Additionally, best-in-class security and the ability to adapt to your tech ecosystem are vital. Check your vendor for current security and compliance certificates as well as their ability to integrate with custom or third-party applications.

A few other key features:

User-friendly booking engine to reduce OTA fees and offer special incentives to guests who book with you directly
Embedded payments platform to remove friction and increase payment security
A POS (point of sale) as part of the complete platform, giving you one vendor to contact for PMS, POS and Payments
Complete guest profiles to enable a more personal experience for guests
Fast, direct two-way connectivity with channel managers like Booking.com and Expedia

Why are third-party integrations important with a PMS?

At Mews, we believe in focusing our attention on developing the best, most powerful, most innovative and easiest-to-use property management system. While we do that, countless other SaaS companies are putting the same effort into creating best-in-class hospitality applications to support everything from guest experience to upsells to accounting and door lock integrations.

Given that every hotelier or business owner defines remarkable experiences and business success differently, we offer one of the largest marketplaces of hospitality integrations allowing you to decide what you need to design your perfect technology ecosystem and let you connect third-party solutions easily and without additional connection fees.

What makes Mews PMS different from other property management systems?

As you might have figured out from the other Q&As, Mews is cloud-native, secure and modern. Our dashboard is so easy to learn that even staff without hospitality experience can get comfortable with it in a few days. We also offer a robust marketplace of integrations and open APIs to connect custom solutions.

We also put the guest first – so you can save guest profiles even for those guests who don’t stay with you overnight but instead use your other services. On that note, Mews lets you diversify and maximize your property’s revenue potential with easy bookings from hours to months, letting you offer guests more ways to use your spaces during their short or long stay.

Finally, Mews provides a fully connected PMS, POS and Payments platform to deliver a remarkable, seamless experience for guests and staff.

What do you mean by user disengagement?

We talk a lot at Mews about user disengagement. It’s a relatively new term and it may sound a bit counterintuitive. After all, shouldn’t a software company want users to use their software? Well, yes and no. Yes, we want you to use Mews. But we don’t want staff spending unnecessary time staring at a screen when they could be engaging with guests on a more human level.

That’s why our goal is to provide automation, at-a-glance screens and self-service solutions that will allow staff to spend less time in front of a monitor performing repetitive tasks and more time with guests.