Property management system

More control.
More revenue.

With Mews, automation replaces busywork, guests get a more personalized experience, and you can boost revenue effortlessly.

Book a demo

Real customer results

30%

higher ADR for direct bookings

24%

more efficient front desk

2.6x

higher upsell conversion with Kiosk

Mews Property Management System

Solutions for today. Scalability for the future.

Time-saving automation

Daily tasks like reservation management, guest check in and payment processing are easier when they're digital and automated.

Personalized guest experiences

Front desk staff get a complete and accurate profile of guests including history and preferences at check in for every guest.

Frictionless payments

Mews Payments is fully embedded in Mews PMS, streamlining payments at every stage to save staff and guests time, boost security and even offer a path to greater revenue.

Revenue generators

With bookable services by the hour, natural digital upselling and inventory forecasting, revenue diversification becomes nearly effortless.

12,500+ customers choose Mews

Maison Mère successfully sets the new standard of hospitality using Mews Website body Image 1 1076 x 1352-50

“The interface is so simple to use – it empowers our team to work faster and impress guests.”

Sales Manager, Maison Mere

“As a smaller hotel, we really have the chance to connect with our guests on a deeper level.”

Managing Director, The Chloe

“Mews Payments is saving us 10 hours a week of tedious admin work.”

General Manager, Good Hotel

“Since moving to Mews, we’ve been able to transform our tech stack.”

Hotel Director, Hotel Oderberger

Hotel Relais de la Côte dOr Hero - 1245x1014-50

“Mews Kiosk is a fantastic solution for independent hotels like us.”

Owner, Hotel Relais de la Côte d'Or

Lenk Lodge reduces manual tasks by 50 with Mews Website body image 3 1352 x1076-50

“Mews proves that property size is no impediment to tech-led, guest-centric hospitality.”

Co-Director, Lenk Lodge

“Payments - it’s truly one of the strengths of Mews.”

Deputy CEO, Machefert Group

Strawberry future-proofs its hotel business with Mews Website body Image 2 1352 x 1076-50

"Now we do most of the training digitally.”

Director of Profit, Strawberry

“With Mews, we can integrate with thousands of providers that we couldn’t access previously.”

CEO, Lark Hotels

Meiser Hotels uses Mews to power and innovate their 6th-generation business Website body image 3 1352 x1076-50

"I quickly saw the potential in Mews as the fastest-developing PMS.”

CTO, Meiser Hotels

“Mews is more than just a tech company; it's really a mindset.”

Head of Digital & Distribution, JO&JOE

BIG-MAMA-Hotels-makes-big-improvements-through-Mews-Hero-1245x1014-50_1

“During the demo I said I can’t believe it!”

CEO / Co-Founder, Hotel BIG MAMA

“Mews is a big part of our transformation, as it gives us the power to be more agile.”

CEO, YHA Australia

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“Online check-out cut the queues and let our team focus on the guests who need us.”

Front of House, Clink Hostels

How Auberge Adveniat delivers heavenly guest experiences - Hero - 1245x1014-50

“We’re not only seeing a high number of direct bookings, but also a significantly higher booking value.”

Manager, Auberge Adveniat

“We can finally create customized guest journeys that are true to our unique brand.”

Sales Director, Samesun

Haka House opens an exciting new chapter of tech-driven hospitality with Mews Hero - 1245x1014-50

“Mews has enabled us to create a world class, guest-centric ecosystem.”

CEO, Haka House

Mews powers TOC Hostels innovation in Spanish hospitality Website body Image 4 1076 x 1352-50

"Mews Payments was a game changer. Automation and top-notch security create a much smoother and faster experience."

Head of Operations, TOC Hostels

“Automation is such a game changer in the world of serviced apartments.”

Revenue Manager, Revelton Suites

“The creative and flexible solutions were unlike anything else we had seen.”

Operations, Roost

"Mews is at the heart of our tech stack, the central point of all of our technological tools.”

Co-Founder and COO, Edgar Suites

“We landed on Mews because of the Open API.”

CEO, The Laundry Rooms

“Mews allows us to optimize occupancy e.g. between two long stays, we can have a short stay.”

Information Systems Manager, Kley

The Regent sets a new standard for tech-powered aparthotels using Mews Website body image 4 1352 x1076-50

“The training at Mews University is seriously impressive.”

Managing Director, The Regent

From Front Desk...

One-click reservation optimization

4 click digital guest check-in

24% more productive with automation

Smart guest profiles

...To Back of House

Intuitive invoicing

Clear group invoicing

Automated payment reconciliation

AI-powered revenue management

A PMS that let’s you work smarter

Insightful, glanceable timeline

One look at our easy-to-use reservation timeline is all you need to see who’s coming, who’s going, and who’s gone – by the day, the week or the month. Plus, view notes quickly for seamless reservation management.

Integrated help center

Answers are at your fingertips with a help center right in the PMS. No changing screens or searching around. Just type a search on the reservation screen and find answers in a snap.

Multi-property solutions

Centralized administration, bulk pricing changes, and better user controls – it all boils down to significant time saving, more security and consistency across your entire portfolio

Turn empty spaces into revenue

Mews helps you make the most of every bit of space and every bookable service to unlock more profit and attract more guests to your hotel.

Offer bookings from hours to months right in the booking engine
Manage bookings for parking spots to co-working spaces in your PMS
Attract locals with monthly memberships
Diversify revenue with seasonal pop-ups

Explore space management

Payments designed for
today's guests

Our fully embedded payments platform lets guests pay securely at any time in their journey – from booking to check-out.

One click. That's all it takes for staff to process additional charges.
Tokenization protects card information and keeps it ready to use for additional charges.
One payment system for POS and PMS means one invoice for food and stay.
Integrated payment terminals eliminate manual card entry.

Explore payments

Streamline multi-property management

Centralize workflows, automate routine tasks, and enhance oversight and security so you can focus on performance across your portfolio.

Manage user roles and access privileges from one place
Apply bulk changes to rates and offers in a few clicks
Scale fast by easily duplicating settings across new properties
Give teams real-time access to portfolio-wide data

Explore Multi-property

Smooth, personalized guest experiences

Digitalization, automation and AI let you turn tedious processes into ‘wow’ moments that guests will rave about.

AI-powered smart tips boost opportunities to personalize experiences
Self-managed ID capture makes staffless check-ins faster and more secure
Match and merge functionality powers a more accurate, complete guest profile
Digital key, online guest portal and check-in kiosks eliminate frustrating lines at reception

Explore our guest experience software

PMS access, anytime, anywhere

We’ve been in the cloud since day one, sharing all the benefits that come with a cloud-native software platform with every Mews customer.

Secure

We’ll take care of keeping your data and business secure; you focus on providing guests with the experience they want.

99.9% up time

Our 99.9% uptime promise means you can work with the confidence that your platform will run without interruptions.

Faster innovation

We push updates to the platform nearly every week so you’re always running on the most updated technology.

Access anytime, anywhere

You can’t be onsite 24/7. With Mews, you don’t have to be. All you need is an internet connection.

The simpler way to switch your PMS

With a complete platform in the cloud, automatic product updates, loads of e-learning opportunities and a highly intuitive user interface, Mews makes switching your PMS painless.

Deploys in weeks – or even days

Our dedicated team of deployment managers can get new properties live in just a few weeks – and add additional properties to your portfolio even faster.

Transfer data and future booking

Guest profiles, future guest reservations, payments, and company profiles all easily transfer from your old PMS right into Mews, so there’s no disruption.

More ways to learn

With Mews University and a constantly expanding library of help center articles the answers you need are at your fingertips.

Learn more with Mews

Our latest insights, guides and reports to help you solve your business challenges.

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The Guide to Switching Your PMS

Download your guide to moving to a new property management system, covering the 10 questions you need to ask, typical implementation timelines, and what makes a successful onboarding.

The Hotelier’s Guide to Changing PMS

Discover the ten key questions that any independent hotel or small group should ask a new potential PMS provider, and find out the best time to make a change.

How to Migrate to Mews from an On-premises PMS

Discover why switching from an on-premises system to Mews doesn’t have to feel like the proverbial open-heart surgery.

Get started in three easy steps

Schedule a 30-minute call with a Mews expert.

Get a personalized demo and see what Mews can do for you.

Expert onboarding to get you earning revenue in no time.

Get started

FAQs

What is a property management system?

A property management system, commonly called a PMS for short, sits at the heart of any hotel, hostel, serviced apartment, hybrid property or just about any other commercial building that offers overnight stays and services.

A PMS generally features capabilities such as rate management, revenue management, inventory tracking, reporting, guest profiles and so much more. In short, it’s the epicenter of any property in the hotel industry, managing the daily operations for front of house, back office and even housekeeping.

What features are most important in a modern PMS?

The hospitality industry is changing quickly. Guest expectations are increasing, and their patience for long queues and impersonal service is diminishing. At the same time, staffing challenges that started during Covid continue. To meet the needs of guests and staff, your PMS should be easy to learn, easy to use and offer digital solutions that allow guests to check themselves in and out without the need for staff and to streamline communications before and during their stay.

You also want to look for a cloud-native platform that will reduce your downtime significantly compared to a platform with an on-site server or even a platform that migrated from on-premises to the cloud. A cloud platform also allows you to access your PMS from anywhere on any device, which improves the guest experience and your own convenience.

Additionally, best-in-class security and the ability to adapt to your tech ecosystem are vital. Check your vendor for current security and compliance certificates as well as their ability to integrate with custom or third-party applications.

A few other key features:

User-friendly booking engine to reduce OTA fees and offer special incentives to guests who book with you directly
Embedded payments platform to remove friction and increase payment security
A POS (point of sale) as part of the complete platform, giving you one vendor to contact for PMS, POS and Payments
Complete guest profiles to enable a more personal experience for guests
Fast, direct two-way connectivity with channel managers like Booking.com and Expedia

Why are third-party integrations important with a PMS?

At Mews, we believe in focusing our attention on developing the best, most powerful, most innovative and easiest-to-use property management system. While we do that, countless other SaaS companies are putting the same effort into creating best-in-class hospitality applications to support everything from guest experience to upsells to accounting and door lock integrations.

Given that every hotelier or business owner defines remarkable experiences and business success differently, we offer one of the largest marketplaces of hospitality integrations allowing you to decide what you need to design your perfect technology ecosystem and let you connect third-party solutions easily and without additional connection fees.

What makes Mews PMS different from other property management systems?

As you might have figured out from the other Q&As, Mews is cloud-native, secure and modern. Our dashboard is so easy to learn that even staff without hospitality experience can get comfortable with it in a few days. We also offer a robust marketplace of integrations and open APIs to connect custom solutions.

We also put the guest first – so you can save guest profiles even for those guests who don’t stay with you overnight but instead use your other services. On that note, Mews lets you diversify and maximize your property’s revenue potential with easy bookings from hours to months, letting you offer guests more ways to use your spaces during their short or long stay.

Finally, Mews provides a fully connected PMS, POS and Payments platform to deliver a remarkable, seamless experience for guests and staff.

What do you mean by user disengagement?

We talk a lot at Mews about user disengagement. It’s a relatively new term and it may sound a bit counterintuitive. After all, shouldn’t a software company want users to use their software? Well, yes and no. Yes, we want you to use Mews. But we don’t want staff spending unnecessary time staring at a screen when they could be engaging with guests on a more human level.

That’s why our goal is to provide automation, at-a-glance screens and self-service solutions that will allow staff to spend less time in front of a monitor performing repetitive tasks and more time with guests.