The benefits of keyless entry for hotels
Keyless entry systems for hotels bring countless opportunities that every hotel can benefit from. These systems reduce the operational processes and costs for hoteliers, and increase security. Hotel guests can enjoy an efficient check-in process, and trust that their mobile keys are unique to them.
By connecting smart hotel locks to a web application, the guest's credentials are activated and they can access their room. Once it’s time to check-in, the entry details are activated, and the guest can enter their room. The keys are connected to the PMS, making it easy to upsell and cross-sell before and during the guest’s stay.
Meet modern guest expectations
In today’s hotel industry, where the lines between traditional hotels and short-term rentals are blurring, modern guests have increasingly higher expectations. They look for flexibility and personalisation during their stay, without the long lines at check-in. Keyless entry via online check-in platforms meets these expectations by giving guests access to information, services, and local recommendations even before their arrival.
By engaging guests before their stay, hotels can make digital guides with information relevant to the property, like parking details, Wi-Fi passwords, and links to nearby services. This proactive approach doesn’t just meet the guests’ expectations, but also gives them peace of mind while preparing for their stay.
Improving security and loyalty
Keyless entry systems for hotels provide a huge security benefit. Guests no longer have to worry about losing their physical key cards, as their mobile keys are safe and unique to them. This extra level of protection helps guests feel at ease, knowing access to their rooms is exclusive to them. In our modern hotel landscape, security and peace of mind can be deciding factors for guests when choosing where to book their stay. Providing these for them increases a sense of loyalty, leading to returning guests.
Keyless entry is sustainable
While it isn’t talked about nearly enough, keyless entry systems contribute to a more responsible and sustainable business practice. By replacing plastic key cards with a digital key, hotels reduce both material cost and plastic waste. Additionally, the switch from physical keys to digital ones leads to a decrease in energy usage and waste, as these cards are no longer being produced.
The Digital Key from Mews
We believe that hospitality is about crafting remarkable guest experiences. The addition of our Digital Key solution is an important step in that direction as it helps hoteliers create a fully contactless guest journey, from booking to check-out.
Our Digital Key:
- eliminates unnecessary arrival admin,
- removes friction from the check-in process,
- enhances security – stolen, lost or broken key cards are no longer a security risk,
- reduces repetitive tasks for staff.
Unlike third-party digital key solutions requiring integration, it is natively integrated with Mews Hospitality Cloud, enabling a more secure and controlled flow of information.
What will the future of Keyless Entry look like?
Hotels are currently future-proofing their practices by embracing keyless entry. More and more large hotel chains, as well as independent boutique hotels, are starting to make use of this technology as they continue to meet the ever-changing needs of their guests. It is no longer a luxury feature, but part of the standard services.
Some guests may be apprehensive of this new technology. Hoteliers must therefore ensure that their keyless entry systems are user-friendly, and that alternative entry options are available to those who prefer the traditional methods.
The switch to keyless entry may require an initial investment, but the long-term benefits for guest satisfaction, operational efficiency, and sustainability make it an invaluable choice for hotels wanting to excel in the dynamic world of hospitality.
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