A smarter way to manage hotel groups, with Revier Hospitality Group and Mews
Through their innovative concepts and strategic growth powered by Mews, this Swiss hotel brand is reimagining the hospitality experience for modern travelers.
Revier Hospitality Group customer story
€76
average value added through the booking engine
100%
self-check-in at Revier hotels (no reception desks)
3
days to onboard a new property
About Revier Hospitality Group
Revier Hospitality Group is a Swiss hotel brand whose growing portfolio includes properties in Switzerland, Austria and Dubai, from vibrant city centers to picturesque mountain regions. They operate two main brands: Revier, a tech-driven concept focused on digital guest experiences and Privà, for premium hospitality with an emphasis on extended stays and retreat. Both brands required a modern, cloud-native PMS to deliver a seamless guest experience, leading them to choose Mews.
"We chose Mews because it was clearly emerging as a leader in the PMS market, and we wanted a partner that matched our own ambition."
Scaling effortlessly with a unified system
Challenge
Traditionally, data migration was a challenge, especially when transferring 1,000+ bookings into a new PMS. Staff could also take up to three weeks to fully adapt to the new system.
Solution
Mews streamlined the onboarding process, cutting setup time to just 2-3 days. When opening a new property, Revier Hospitality Group can effortlessly copy and paste information from existing hotels on Mews, making quick adjustments to rates and user access. They also developed customized workflows that scale with their growing business. Staff training is now faster thanks to Mews University, which allows them to learn and test new features in a risk-free environment, boosting confidence before going live.
Result
- New properties can be set up very quickly
- Staff trained in days instead of weeks
"All of us appreciate how intuitive the Mews interface is. Its clean design, free of unnecessary buttons and fields, makes it easy to find what we need in just a few clicks."
Harnessing automation for effortless payments
Challenge
Manual processing of payments led to inefficiencies and increased chances of human error.
Solution
Mews Payments automated the workflow, enabling 95% of bookings to be processed without manual intervention. This automation removes the need for staff to double-check reservations or manually enter credit card information. As a result, staff can focus on being true hosts, sharing valuable information about the hotel and offering tips for a more enjoyable stay. The payment system functions so seamlessly across the group that they don't even have a finance department. Instead, one person oversees all properties, thanks to the cloud-native system that allows remote access from anywhere.
Result
- 0.004% chargeback rate (travel industry average is 0.89%)
- Alternative payments like ApplePay accepted seamlessly
"Our goal is to get rid of recurring work, not staff. I prefer to have the same number of employees, but free up more of their time for guests - and that's exactly where Mews shines."
Transforming the guest journey through technology
Challenge
With no reception desks at any of the Revier hotels, the guest journey needed to be entirely digital, from booking the stay to ordering upsells.
Solution
Mews Guest Experience facilitates online check-in, triggering the creation of mobile keys or PIN codes for guest room access. This system eliminates check-in queues, allowing guests to head straight to their rooms upon arrival. While hotel chains with seven properties typically require a reservation department with up to 10 staff members, Revier Hospitality Group manages this with just two people, resulting in significant savings. They also offer upsells through the Mews Booking Engine, during online check-in, or via Mews Kiosk, enabling guests to easily add extras at any time and generating additional revenue for the hotel.
Result
- 90% reduction in manual work related to upsells
- €76 average value added through Mews Booking Engine
- 67% of guests buy upsells through Mews Booking Engine
- 80% online check-in rate achieved across multiple systems
Boosting revenue with creative space usage
Challenge
Revier Hospitality Group has a visionary approach to monetizing hotel spaces, including meeting rooms and a cinema. But is there a way to do this effortlessly?
Solution
The team uses Mews Spaces as a unified platform for tracking meeting room availability, enabling staff to quickly check the status of spaces without the hassle of switching between different software. In their newest hotel, Revier Mountain Lodge Saas-Fee, they also rent out a cinema. Some groups use it for Mario Kart parties, while others book it for meetings - showcasing a great example of how to give multiple purposes to one space and generate additional revenue.
Result
- Simplified hotel space management
- Increased revenue through multi-purpose space utilization
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