Ternelia Les Grands Massifs completes an outstanding digital overhaul with Mews
French holiday residences reach a new level of efficiency with Mews by automating operations and improving communication between departments.
Ternelia Les Grands Massifs customer story
26%
upgrades during online check-in
24%
online check-in rate
0.0063%
chargeback rate
About Ternelia Les Grands Massifs
Ternelia Les Grands Massifs holiday residences are nestled in some of France’s most stunning natural locations. Each residence offers a diverse range of activities and services catering to all ages, including kids and teens clubs, wellness areas and excursions, ensuring a fulfilling stay for every guest. Ternelia Les Grands Massifs' dedication to local cuisine and regional products adds a unique flavor to their guest experience.
Previously, they struggled with a system plagued by connectivity issues that often slowed down or even disrupted operations. With Mews, they now enjoy a robust, ever-evolving platform that helps them stay ahead with innovative features, making scaling and enhancing their offerings a breeze.
“The switch from the old system to Mews felt like a leap from the past into the future. It is the heart of our system, but its connectivity with other tools makes it incredibly powerful. Mews is the perfect blend of flexibility and efficiency.”
Streamlined operations and better cross-team communication
Challenge
Ternelia Les Grands Massifs faced operational inefficiencies, especially in communication between departments like reception and housekeeping. The outdated systems slowed down the team's workflow, making it difficult to stay on top of room availability and guest information.
Solution
Mews streamlined operations with its intuitive interface and real-time connectivity between departments. With live room status updates, seamless communication between reception and housekeeping and an easier reservation process, teams could now collaborate more efficiently. Ternelia Les Grands Massifs saw improved room availability, faster check-ins and better team communication. The Mews app provided real-time information, saving time and reducing errors, while centralized operations fueled improved efficiency across multiple properties.
Result
• Improved room availability
• Faster check-ins
• Better team communication
“Mews saves us tons of time on our everyday tasks. The live communication between departments has truly transformed our workflow. Plus, I can check everything in a few clicks – our schedules, invoices, guest profiles, and more.”
Fully integrated F&B operations
Challenge
Ternelia Les Grands Massifs wanted to fully integrate their F&B operations with their hospitality cloud in order to offer their guests a truly seamless stay.
Solution
Part of the Mews ecosystem, Mews POS is an all-in-one mobile platform designed for hotel restaurants. By providing total visibility across F&B operations and seamlessly integrating with the rest of the Mews ecosystem, Mews POS helped Ternelia Les Grands Massifs place their guests at the heart of their operations. It connects inventory and ePOS systems, enabling the team to track, analyze, plan and order with confidence. Beyond its highly intuitive interface, the team values the internal messaging service and the streamlined workflow it offers. The easy configuration and user-friendly design make it a favorite among staff, simplifying their tasks and enhancing overall efficiency.
Result
• Better guest experience as they can order and pay from their mobile phone
• A user-friendly platform for staff, boosting efficiency by reducing admin
More secure transactions and improved profitability
Challenge
Managing payments used to be a tedious process involving manual data entry, which often led to errors and missed payments. Credit card security was also a concern, with sensitive details sometimes being written down on random slips of paper.
Solution
Mews Payments delivered a secure, fully automated system that eliminated manual tasks and boosted payment reliability. Credit card transactions are now processed safely, reducing the risk of errors and fraud. Ternelia Les Grands Massifs also saves significant time managing payments as they no longer have to chase overdue guest balances. An integration with D-Edge eased the administrative burden tied to booking.com reservations while sales via this OTA increased. On top of these technical gains, Mews enabled a shift to a more strategic, room-based sales approach. Chargebacks dropped to just 0.0063%, and overall profitability improved with the more efficient booking and payment system.
Result
• Chargebacks dropped to 0.0063%
“Mews Payments has provided genuine security to our customers. Beyond these technical improvements, we have also expanded our international reach and visibility.”
Attracting talent and keeping staff happy with Mews University
Challenge
Training staff on the old system was a slow, cumbersome process. Ternelia Les Grands Massifs found it difficult to onboard new hires quickly, as the software wasn’t intuitive, and recruitment was challenging due to the complexity of the system.
Solution
Mews University revolutionized staff training at Ternelia Les Grands Massifs with its easy-to-follow demos and role-specific courses. The intuitive interface accelerated the learning process, enabling new hires to quickly become proficient with Mews. This made recruitment faster and more efficient, allowing Ternelia Les Grands Massifs to onboard staff in record time and contributing to an impressive 18% overall turnover.
Results
• 18% staff turnover (industry standard is 80% annually)
“Mews made recruitment and training easier and much more fun. We can train new staff in two weeks, which was unthinkable before.”
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Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?