Duve is a unified guest experience platform that helps hotels deliver personalised stays, grow revenue, and simplify daily operations.
Duve turns your Mews and other guest data into elevated journeys from pre-arrival to post-stay, all under your brand, and automated.
Trusted by 3,450+ customers across 96+ countries, Duve powers guest experiences for independent boutiques, growing hotel groups, and properties within Accor, Leonardo, and more. The impact is measurable: Mews customers typically achieve 150%+ net ROI from upsells alone, with the top-performing quarter generating 300%–700% monthly net ROI.
- Guest Profiles & Personalisation
Duve builds a real-time guest profile to tailor messaging, recommendations, and offers throughout the stay. Make guests feel recognised while increasing the relevance of every interaction and upsell.
- Online Check-in
Let guests check in before arrival with a flow that pre-fills existing details, collects documents, and captures the information needed for regulatory reporting. Support pre-arrival, staff-assisted, and self-service tablet check-in.
- Personalised Upsells & Front Desk Upsell
Personalise upgrades and services across messages, check-in, the Guest App, and front-desk conversations. Generate more revenue from each stay and track digital and staff-led sales together to see what performs.
- Branded Guest App & Mobile Ordering
Put relevant hotel information, recommendations, services, and food ordering in one branded, no-download app. Help guests find what they need without calling reception, and make packages easier to sell.
- Guest Messaging & DuveAI
Manage WhatsApp, email, SMS, Booking.com, Expedia, WeChat, and more in one inbox, with ready-made replies and 24/7 AI Agents. Respond faster, reduce repetitive work, and keep conversations connected across channels.
- Mobile Keys & Wallet Keys
Offer room access through guests’ phones, including Apple Wallet and Google Wallet, with major supported lock providers. Create a standout arrival while reducing plastic keycards and trips to reception.
- Online Checkout & Post-stay Remarketing
Let guests check out digitally, share feedback, and leave a review. Use enriched guest profiles to send personalised follow-ups and relevant return offers
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